PMS Software

Reservations

• Reservations - General Overview
• Channel sync timing
• Guest Portal - How to
• How to create a Hostaway Direct Reservation?
• How to create Owner Stays?
• How to create an inquiry in Hostaway?
See all 14 articles

Calendar

• Cross-listings set-up guide
• Calendar Frequently Asked Questions (FAQ)
• Cross-listings (FAQ)
• How to manage your calendar
• How can I change the order of my listings on the multiview calendar?
• How to manually block dates
See all 9 articles

Guest Reviews

• Review templates
• Automated Airbnb Guest Reviews system
• Send or adjust an Airbnb review
• Guest Reviews overview
• Access to Guest Review system
• Replying to a Booking.com review
See all 7 articles

Tasks

• How to use the Task feature (Intro)
• Tasks module FAQ
• How to manage and assign tasks
• Tasks Use and Calendar
• Checklist Templates

Messages

• How to create Message Templates
• How to create Message Automations
• Guest Communication
• Message Inbox Presentation
• How to Manage Automated Messages
• How to add a door code into automation?
See all 10 articles

Listings

• How to add a new listings to your Hostaway account? (Get to know all about listing import and export).
• Cancellation Policy
• How to create a listing in Hostaway
• How to delete a listing
• How to deactivate a listing?
• Listing Content Export Updates
See all 9 articles

Booking Engine/WordPress plugin

• Wordpress plugin
• Creating your own booking website via Hostaway
• Updating the WordPress plugin
• How can I change the listings order for my website
• Using a Custom Domain for the Booking Engine
• How to manage the Refundable Damage Deposit for WordPress reservations
See all 8 articles

Financial Reporting

• Step-By-Step: How to prepare for Financial Reporting
• Occupancy Report - How to use
• Financial Reporting - Listing Financials
• Financial Reporting - Full List of Standard Fields & Description
• Financial Reporting: How to set-up your formulas?
• Financial Reporting: How to set-up your Taxes?
See all 8 articles

Owner Statement

• How to use Owner Statement Feature

User Management

• User notifications
• User Management Frequently Asked Questions (FAQ)
• User Management
• How to create new Users
• How to create User Groups

Channel Manager

• Different currencies with Hostaway
• No more double bookings?
• Connecting channels to Hostaway
• How to set up a markup percentage?
• Mapping properties
• Booking Window
See all 12 articles

Guest Invoicing and Auto-Charge

• Use cases: How can I charge a guest?
• How to charge a Reservation after it got modified?
• How to cancel a pending charge
• How to create an invoice
• Auto charges
• How to take one time payment
See all 8 articles

Settings

• Notifications
• Integrations Settings
• Account Settings

Hostaway Public API

• Hostaway Public API account and secret key generation

Early Access and Migration Programs

• What are Hostaway Migration Programs
• Join Hostaway early access program
• Unified Inbox
• How to use WhatsApp
• Understanding how to use Whatsapp Business Message Templates
• Guest email customization
See all 9 articles

Other Functions

• How to connect to KeyNinja?
• Hostaway mobile app for Android and iOS
• Viewing Guest Credit Card Information
• Using Hostaway Webhooks