How-to guides

Reservations

• Limited edition of Reservation Payment Status via Dashboard
• How to Cancel Airbnb Reservation
• How to convert a Hostaway booking engine inquiry into a confirmed reservation?
• How to move a reservation from one listing to another one?
• Respond to Airbnb Reservation Alterations Request
• How to generate Door Codes on Hostaway?
See all 19 articles

Calendar

• How to export Hostaway Calendar to a Google Calendar
• How to edit prices and adjust rates on the calendar?
• How to manage your calendar?
• Calendar Synchronization
• Calendar Frequently Asked Questions (FAQ)
• Cross-listings set-up guide
See all 11 articles

Guest Reviews

• How to request reviews from your Hostaway reservations?
• How to display your channel reviews in your Hostaway booking engine?
• Guest Reviews overview
• Automated Airbnb Guest Reviews system
• Send or adjust an Airbnb review
• Replying to a Booking.com review
See all 9 articles

Tasks

• How to Schedule Recurring Tasks?
• Cleanliness Status of a Listing
• How to use the Task feature?
• Checklist Templates
• How to manage and assign tasks
• Tasks module FAQ
See all 7 articles

Inbox

• Automation > Dynamic Fields
• VRBO Messaging Flow
• How to Archive Message?
• Multiple language automation
• How to Use the SMS Feature?
• Unified Inbox Overview
See all 16 articles

Listings

• How to add a new listings to your Hostaway account? (Get to know all about listing import and export).
• How to use Hostaway listing multi-unit?
• Rental Agreements
• Rental Agreements - FAQ
• How to create a listing in Hostaway?
• Listing Content Export Updates
See all 14 articles

Hostaway Smartlock

• FAQ - Hostaway Smart Locks
• How to Connect to Hostaway Smart Locks

Mobile App

• How to create an Owner Stays Via Mobile App?

Booking Engine/WordPress plugin

• Google Analytics - Getting Data from the Booking Engine
• How to add Facebook Pixel to your Booking Engine
• How To Create Multiple Booking Engines Per Account
• Booking Engine - Widgets
• Accept Booking Engine or Website Inquiry
• Booking Engine - NEW
See all 15 articles

Financial Reporting

• Step-By-Step Guide: How to prepare for Financial Reporting?
• Financial Reporting and Owner Statements - Expenses and Extras
• Application fee
• Financial reporting: 2023 updates - FAQ
• Financial Reporting updates: 2022 recap
• Financial Reporting: Adding/editing Financial fields on reservation level
See all 15 articles

Owner Statement

• User case - How to add and consider expenses in owner statements
• How to access Owner Statements
• How to use Owner Statement Feature?

User Management

• User Management
• How to create User Groups?
• How to create new users?
• User notifications
• User Management Frequently Asked Questions (FAQ)

Channel Manager

• Restrictions on Airbnb Cleaning Fee & Damage Deposit
• Connecting channels to Hostaway
• The different connections - By API, XML or iCal
• Content API - Exporting new listings
• Mapping properties
• How to unmap a property?
See all 10 articles

Guest Payments and Auto-Payments

• New Guests Payments module
• Guest Payments- charge receipt and invoice templates system
• How to set up Auto-payments
• How to Create & Charge Manually?
• How to charge a Reservation after it got modified?
• How to cancel a charge?
See all 9 articles

Damage Deposit

• How to create an auto Pre auth / Refundable Damage Deposit
• How to Handle Damage Deposit for Individual Channels
• Refundable Damage Deposit or Pre-Auth FAQ

Settings

• Two factor Authentication (2FA)
• Account Settings
• Use company name and email for outgoing emails
• Set up your notifications
• Integrations Settings

Hostaway Public API

• Hostaway Public API account and secret key generation

Other Functions

• Online Check-in Form
• Hostaway mobile app for Android and iOS
• Viewing Guest Credit Card Information
• Using Hostaway Web hooks