How to collect reviews from your Hostaway reservations?
You can collect reviews from your Hostaway reservations: Booking Engine, Direct Reservations, and Google Vacation Rentals.
Collect reviews
- Each reservation has a unique URL. The URL can be used in message automation and templates by adding the {{review_url}} dynamic field
- To allow guests to leave reviews for direct bookings made through Hostaway, you need to create a message template with a dynamic field that will send the review link to the guest. Once the message template is created, you can then send it to the guest after their reservation is complete
- When guests go to the URL, they see a page that prompts them to leave a review. Available fields are rating, name, title, and review.
Review URL Validity
The review URL does not have an expiration date. The link remains active indefinitely until a review is submitted. Once a guest completes and posts their review, the link becomes inactive and cannot be used again.
Key points
- Review URLs have no preset validity period
- Links remain active until a review is submitted
- After submission, the review URL becomes inactive
- Guests can take their time to provide feedback without worrying about the link expiration.
Publish reviews
- After a review is submitted:
- It automatically appears in the Booking Engine
- The review URL is no longer active and leads to the Guest Portal instead
- You can edit submitted reviews, but guests cannot