New to Hostaway? Watch a 5 minute demo video of our software here.
Florian created an article, June 13, 2022 09:00
How to use Hostaway multi-unit?
What is a Hostaway multi-unit listing?
Multi-Unit/Multi-Availability has mostly been used by the hotel industry. But now, STR professionals can also enjoy this featu...
Florian created an article, June 13, 2022 08:11
The guest sent an inquiry using my Hostaway booking engine, how can I confirm it?
You receive the inquiry
You agree on all details with the guest
You send the Guest Portal link to the guest in ord...
Florian created an article, June 10, 2022 13:33
How to assign a reservation to another listing?
Hostaway now allows you to assign a reservation to a different listing for all channels (Hostaway channels and OTAs)
For OTA channels, this change wi...
Florian created an article, June 10, 2022 13:15
How to use Rental Agreements
Where to add a Rental Agreements?
Go to Listings > Edit > Guest Portal:
To enable rental agreements for a listing the toggle needs to be turned on
The agreement c...
FAQ about Rental Agreements
Here is the general article about Rental Agreements.
Q: Can I set a different rental agreement per listing?
A: Yes, the agreement text is set on the listing level.
Florian created an article, June 07, 2022 09:23
How to clear your cache?
Cache is stored data or information because you are visiting some websites so frequently that your computer is not even asking servers if there are any updates.
Here are so...
Florian created an article, March 03, 2022 11:48
How to connect to Remotelock?
Please note that to connect you will need an active Remotelock account.
Go to Settings > Integrations > click Activate next to the Remotelock icon:
Florian created an article, March 02, 2022 09:25
Hostaway and Authorize.net
Your Hostaway account is not connected to any payment provider
Create an Authorize.net account
Go to Settings > Press API Credentials and Keys > Find the API login ID > ...
Florian created an article, February 21, 2022 09:37
What is Simplified Pricing?
Historically, Airbnb has had a single fee structure for all hosts, in which a service fee is charged to both the host (3%) and the guest (10-20% in most cases). In 2020,...
Florian created an article, October 14, 2021 07:46
Adding an attachment to a listing
Documents can be uploaded by listing. It can be used to store private documents (contracts, etc) or documents that you would like guests to see (house rules, contr...