What is Hostaway Guest Portal?

A great feature that should not be overlooked is the Guest Portal that can be located in each Reservation Details. Every Reservation has a unique Guest Portal that can be shared with your guest by sharing the URL link with them. 

Once in the Guest Portal, the guest can see their Reservation Details. The listing info, the listing description, amenities, any sensitive information, photos and Google map location.

The Guest Portal now has 2 stages - payment and confirmed:

Confirmed is for reservations coming from channels or that already have a credit card.

 In the confirmed stage sensitive information is shown and there is no specific call to action.

Payment is for reservations that don’t have credit card information and are not coming from channels.

In the payment stage, the guest is prompted to add their CC details and sensitive information (address, door code, wifi) is hidden.

If details are needed regarding payment they can find their invoices in the Guest Portal. 

Adding a Credit Card via the guest portal

If credit card details need to be updated the Guest can securely update their card using the Guest Portal under Payment, then click Add Payment. Once the card details have been entered, they will sync to Stripe and the card can be charged instantly. This is a great feature for Guests who do not wish to provide credit card details and would like a secure way to update their card info.

It is now possible for the guest to add multiple credit cards via the payment tab on the guest portal. The latest card added will be automatically set by default. You can also change the default card manually in order to charge different cards when using the Stripe integration.

To make the inquiry reservation flow seamless, whenever a guest adds their credit card information to an inquiry through the guest portal it is automatically updated to a reservation with the status 'New'. This triggers automation, charges and everything else.

Guest Portal in an Automation

You can automatically send the guest portal link in automation by selecting the {{guest_portal_url}} field (Fields > Standard Fields)