Reservations – Hostaway

As part of the efforts of our product team, Now it allows our you to cancel Airbnb reservations from the Hostaway dashboard, without having to log into Airbnb When hosts cancel a reservation, they are notified about the penalty amount the cancella...
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How to convert a Hostaway booking engine inquiry into a confirmed reservation?

The guest sent an inquiry using my Hostaway booking engine, how can I confirm it? You receive the inquiry You agree on all details with the guest You send the Guest Portal link to the guest in order for a guest to enter a valid credit card. This ...
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How to move a reservation from one listing to another one?

How to assign a reservation to another listing? Hostaway now allows you to assign a reservation to a different listing for all channels (Hostaway channels and OTAs) For OTA channels, this change will not be reflected. This change only reflects on ...
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Respond to Airbnb Reservation Alterations Request

Respond to Airbnb Reservation Alterations RequestWe are thrilled to announce that you can now Accept an Airbnb Alternation request via Hostaway Dashboard Now when guests request an alteration you will receive a notification to respond to the alter...
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How to generate Door Codes on Hostaway?

Many of you do not integrate with door code partners due to the complexity/cost. Not to worry anymore as we Hostaway now enable customers to generate door codes easily to guest! This feature is now activated on your Hostaway dashboard. Simply head...
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Reservations - General Overview

Reservations - General Overview This page gives an overview of Reservations and how to manage them. Reservation Statuses New: Confirmed reservation Modified: When a reservation is modified (rates, dates, number of guests etc.) Confirmed: New + M...
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Channel sync timing

There are two ways to connect your channels: Syncing by iCal links By an XML or an API connection Syncing reservations by iCal is a traditional way that takes generally 30 minutes up to multiple days in order to complete. When you use an XML / ...
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Guest Portal - How to

What is Hostaway Guest Portal? A great feature that should not be overlooked is the Guest Portal that can be located in each Reservation Details. Every Reservation has a unique Guest Portal that can be shared with your guest by sharing the URL lin...
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How to create a Hostaway Direct Reservation?

How to create a Hostaway Direct Reservation? Creating a Manual Reservation If you have a returning guest or friend and family staying over, you can add them as a direct booking in Hostaway. In order to do that, you can follow the next simple step...
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How to create Owner Stays?

How to create Owner Stays? You can now easily add owner stays. Also known as owner blocks, owner stays are booked days when the owner of a listing or someone on their behalf is staying in the property. Owner stays are not charged, so when creating...
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How to create an inquiry in Hostaway?

How to create an inquiry in Hostaway? In Hostaway you can create inquiries for the clients that are not sure about the check-in/check-out dates, number of guests, or any additional information yet. In this way, the availability will not be closed ...
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How to cancel/delete a reservation from Hostaway channels and Vrbo?

How to cancel/delete a reservation from Hostaway channels and Vrbo? How to delete a reservation? If you need to delete a reservation, please contact support@hostaway.com with the reservation ID, guest name, check-in date, reason why, and you need ...
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Guest Book - How to Use

We are thrilled to announce our new feature "Guest Book". It will be able to keep track of guests' information to increase sales and provide better customer service. So far, guest information was included in the reservation information, which giv...
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How to Add Payment Methods and Paid/Unpaid Status for Reservations

How to Add Payment Methods and Paid/Unpaid Status for Reservations You can now introduce the payment method and paid/unpaid status for reservations. In Reservation > Select a reservation > Click on Edit > in Basic info > now it is possible to sele...
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Hostaway Reservations Breakdown and Direct channel Fees

Hostaway Reservations Breakdown This feature is only available for Hostaway reservations: Direct reservations Booking Engine reservations WordPress reservations It is only available for reservations made after the feature activation. What is Hos...
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Discount Coupons

Introduction The coupon feature allows you to configure and create coupons that can apply to direct reservations, reservations coming from the booking engine and the WordPress plugin How to create a coupon You can create a coupon by going to the ...
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How to identify if a reservation is Stored and if a channel is active?

How to identify if a reservation is Stored and if a channel is active? In the Hostaway software, you will find 2 fields under the reservation overview page and reservations detailed view called Reservation Stored and Channel Active. Below we outli...
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How to download reservation details?

Download reservations (CSV) You can choose to download a complete reservation list as a CSV file to analyse data and report on your transactions. The file can be opened by a program such as Microsoft Excel or Google Sheets, to generate completely ...
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Upload external reservations via CSV - How to

How to upload external reservations via CSV What is this feature about? This feature can be used when you are changing Channel Manager and wish to import your reservations into Hostaway Dashboard, so you can keep the visibility on any reservation....
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