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  • How to generate Door Codes on Hostaway? plus-icon minus-icon

    Many of you do not integrate with door code partners due to the complexity/cost. Not to worry anymore as we Hostaway now enable customers to generate door codes easily to guest! This feature is now activated on your Hostaway dashboard. Simply head...
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  • Reservations - General Overview plus-icon minus-icon

    Reservations - General Overview This page gives an overview of Reservations and how to manage them. Reservation Statuses New: Confirmed reservation Modified: When a reservation is modified (rates, dates, number of guests etc.) Cancelled: You can...
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  • Channel sync timing plus-icon minus-icon

     There are two ways to connect your channels: Syncing by iCal links By an XML or an API connection Syncing reservations by iCal is a traditional way that takes generally 30 minutes up to multiple days in order to complete. When you use an XML / ...
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  • Guest Portal - How to plus-icon minus-icon

    What is Hostaway Guest Portal? A great feature that should not be overlooked is the Guest Portal that can be located in each Reservation Details. Every Reservation has a unique Guest Portal that can be shared with your guest by sharing the URL lin...
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  • How to create a Hostaway Direct Reservation? plus-icon minus-icon

    How to create a Hostaway Direct Reservation? Creating a Manual Reservation If you have a returning guest or friend and family staying over, you can add them as a direct booking in Hostaway. In order to do that, you can follow the next simple step...
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  • How to create Owner Stays? plus-icon minus-icon

    How to create Owner Stays? You can now easily add owner stays. Also known as owner blocks, owner stays are booked days when the owner of a listing or someone on their behalf is staying in the property. Owner stays are not charged, so when creating...
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  • How to create an inquiry in Hostaway? plus-icon minus-icon

    How to create an inquiry in Hostaway? In Hostaway you can create inquiries for the clients that are not sure about the check-in/check-out dates, number of guests, or any additional information yet. In this way, the availability will not be closed ...
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  • How to cancel/delete a reservation from Hostaway channels and Vrbo? plus-icon minus-icon

    How to cancel/delete a reservation from Hostaway channels and Vrbo? How to delete a reservation? If you need to delete a reservation, please contact support@hostaway.com with the reservation ID, guest name, check-in date, reason why, and you need ...
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  • Guest Book - How to Use plus-icon minus-icon

    We are thrilled to announce our new feature "Guest Book". It will be able to keep track of guests' information to increase sales and provide better customer service.  So far, guest information was included in the reservation information, which giv...
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  • How to Add Payment Methods and Paid/Unpaid Status for Reservations plus-icon minus-icon

    How to Add Payment Methods and Paid/Unpaid Status for Reservations You can now introduce the payment method and paid/unpaid status for reservations. In Reservation > Select a reservation > Click on Edit > in Basic info > now it is possible to sele...
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  • Hostaway Reservations Breakdown and Optional Fees plus-icon minus-icon

    Hostaway Reservations Breakdown and Optional Fees Hostaway Reservations Breakdown This feature is only available for Hostaway reservations: Direct reservations Booking Engine reservations WordPress reservations It is only available for reservati...
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  • Discount Coupons plus-icon minus-icon

    Introduction The coupon feature allows you to configure and create coupons that can apply to direct reservations, reservations coming from the booking engine and the WordPress plugin  How to create a coupon You can create a coupon by going to the ...
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  • How to identify if a reservation is Stored and if a channel is active? plus-icon minus-icon

    How to identify if a reservation is Stored and if a channel is active? In the Hostaway software, you will find 2 fields under the reservation overview page and reservations detailed view called Reservation Stored and Channel Active. Below we outli...
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  • How to download reservation details? plus-icon minus-icon

    Download reservations (CSV) You can choose to download a complete reservation list as a CSV file to analyse data and report on your transactions. The file can be opened by a program such as Microsoft Excel or Google Sheets, to generate completely ...
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  • Upload external reservations via CSV - How to plus-icon minus-icon

    How to upload external reservations via CSV What is this feature about? This feature can be used when you are changing Channel Manager and wish to import your reservations into Hostaway Dashboard, so you can keep the visibility on any reservation....
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