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Guest Reviews

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Send and receive guest reviews manually and automatically to popular channels.

  • How to request reviews from your Hostaway reservations? plus-icon minus-icon

    How to collect reviews from your Hostaway reservations? Each reservation has a unique URL that leads to a "leave-a-review page" The URL can be used in message automation and templates by adding the {{review_url}} dynamic field When guests go t...
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  • How to display your channel reviews in your Hostaway booking engine? plus-icon minus-icon

    Show your reviews on your booking engine Find out more about reviews. Find out more on how to create a Hostaway booking engine. Displaying reviews in the booking engine By default, all OTA reviews are shown in the booking engine. To hide a rev...
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  • Guest Reviews overview plus-icon minus-icon

    Guest Reviews overview Use the Hostaway guest reviews system to receive reviews from your guests booking on Airbnb and Booking.com. You will be able to reply manually and/ot automatically to these guests from your Hostaway dashboard. The guest Rev...
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  • Automated Airbnb Guest Reviews system plus-icon minus-icon

    Create automated reviews for Airbnb channel Not enough time or like to make sure you always leave a review for Airbnb guests? Hostaway offers you a great system to automated your Airbnb guest review replies. The automated reviews system allows you...
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  • Send or adjust an Airbnb review plus-icon minus-icon

    As an official partner of Airbnb, Hostaway is fully integrated by API with the Airbnb guest review system. With our guest review software, you are able to send out manual reviews and replies to all your guests after check-out.  Leaving a manual re...
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  • Replying to a Booking.com review plus-icon minus-icon

    Reply to a Booking.com review On Booking.com, the guest is able to leave a review after check-out from your property. The main difference with Airbnb is that you do not have to leave a review as Host about the guest for it to be published. However...
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  • How to add review templates? plus-icon minus-icon

    Review Templates Sending a manual review can be time-consuming so, to save some time, Hostaway allows the creation of templates that can be used when making a manual review. Create a review template To create a template you'll need to go to Review...
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  • Access to Guest Review system plus-icon minus-icon

    Guest Reviews and User access The main account owner will always have access to the guest review system in the Hostaway software. For users under every account, the main account owner will have to provide access first by creating or adjusting the ...
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  • Supported vacation rental channels plus-icon minus-icon

    Every channel has its own way to allow guests to leave reviews. We have integrated the channels that have official fully support review APIs available to be used. Below you will find an up to date list based on rental channels. Supported channels:...
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