1. Where should I start?
Start with QuickBooks itself. Get to know its features and check that our integration fits your needs. QuickBooks offers guides and support to help you learn the product.
2. Which QuickBooks versions are supported?
The integration supports QuickBooks Online in most countries. France is not supported because QuickBooks no longer operates there.
We recommend the Plus or Advanced plan. The Basic plan does not include classes, and it limits some of what the integration can do.
3. How are listings added mid-cycle billed?
We charge a listing added mid-cycle for the full current cycle at the next payment. If the listing is still active when the new cycle starts, we also charge it for that cycle. For this reason, we recommend activating listings at the start of a cycle.
Example:
- January 15: The subscription starts with Listing 1, and we charge it. Processing takes 24 hours.
- January 25: You activate Listing 2.
- January 26: You deactivate Listing 2.
- February 10: You activate Listing 3 and keep it active.
- February 16: At the next payment, we charge for four listings:
- Listing 1 and Listing 3 for the new cycle.
- Listing 2 and Listing 3 for their mid-cycle activation.
See the image below for a visual explanation.
4. Do you support multiple accounts or companies?
Not at this time.
5. Is the integration still evolving?
Yes. We keep improving it based on customer feedback, so please share yours with us.
6. Can I send past reservations to QuickBooks?
Yes. Once you subscribe, you can send existing reservations to QuickBooks to keep your records complete.
7. Why can't I find classes in QuickBooks?
Classes are only available on the QuickBooks Plus and Advanced plans. Learn how to turn on class tracking and create and manage classes.
The integration still sends data without classes. You can identify listings or owners with the Customer field or with custom fields.
8. What if I add or change a class or service after connecting?
We update it in Hostaway right away.
9. Where can I see a reservation's sync status?
Go to Financial Reporting → QuickBooks (Manage and Sync QuickBooks Invoices).
10. What does the "Validating" status mean?
When a reservation changes, Hostaway checks whether the change makes it Outdated. If it does, Hostaway either updates it automatically or lets you update it manually.
11. Will I lose my settings and sync statuses if I disconnect?
No, as long as you reconnect to the same account and company.
12. Are items taxable?
Each tax goes to QuickBooks as its own line item. Because of a QuickBooks Online limitation, items show as "not taxable."
13. How are cancellations handled?
We currently send cancelled reservations with zero values. We recommend handling cancellations manually in QuickBooks.
14. Why do only some custom fields appear after syncing?
QuickBooks Online limits which custom fields its API can access. A custom field syncs only when:
- It is one of the first three custom fields.
- It is active.
- Invoices is checked under Select form.
In a few cases, the fields appeared only after all transaction-related options were enabled.
15. Does the integration send expense data?
Yes. The expensesAndExtras field holds the expenses tied to each reservation, and you can send it to QuickBooks Online as reservation line items.
You can also send individual Hostaway expenses to QuickBooks Online as bills. This is available once the expenses sync is enabled on your account. When an expense syncs, its category is matched by name against your QuickBooks Chart of Accounts; if no matching account exists, Hostaway creates a new Expense account for it. Extras are not sent as bills. The integration cannot send owner statement totals.
16. Where can I see what data goes to QuickBooks and what the API provides?
The Hostaway public API exposes most of our financial data, including expenses. QuickBooks Online only accepts certain formats and data types, so not all of this data reaches QuickBooks.
Your Hostaway settings decide what we send, such as custom fields, customer details, and line items. You can send the price breakdown from the booking channel, or your own list of line items built with Hostaway formulas. See the integration guide for setup steps.
17. How do I reconcile a bank line when Airbnb withholds its commission?
Use custom line items. You can send the Airbnb payout as one line item, or split it into accommodation fees, non-withheld taxes, and other fees.
18. How is the Airbnb commission handled?
You choose whether to include the Airbnb fee, such as the 3% or 15% commission. Set this with a custom list of line items.
19. Can the integration create owner statements?
No. The integration only sends reservation data. You can still use it to track bookings and commissions as part of your own owner statement process.
20. Does the integration support Airbnb Resolution Center changes?
Yes. Airbnb tells us about Resolution Center changes that involve the host, such as clawbacks or extra earnings. When a change updates a reservation, the reservation shows as Outdated. You can then update it automatically or manually.
21. Can I choose which listings to sync?
Yes. Subscribe only to the listings you want, and the integration applies to those alone.