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Send messages to all your guests using one unified email inbox

  • VRBO Messaging Flow plus-icon minus-icon

    VRBO Messaging System Works                                                                                    
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  • How to Archive Message? plus-icon minus-icon

    Archiving Messages You can archive the message threads to hide them from the main inbox.  In order to archive, select the thread and click on the appropriate button in the actions bar. The thread will move from the inbox view to the archived view....
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  • Multiple language automation plus-icon minus-icon

    Multiple language automation For certain situations, you might need to be able to send automated messages in different languages, according to the guest’s language. Hostaway added this feature to allow to send different message automation dependin...
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  • How to Use the SMS Feature? plus-icon minus-icon

    SMS Feature  SMS Feature is part of the unified Inbox that centralizes all host-guest communication under one tool, removing the need to move between different OTA’s applications and even devices in order to save time and increase responsiveness W...
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  • Unified Inbox Overview plus-icon minus-icon

    Inbox The Unified Inbox centralizes all host-guest communication under one tool removing the need to move between different OTA’s applications and even devices in order to save time and increase responsiveness. With the ability to send channel mes...
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  • Unified Inbox FAQ plus-icon minus-icon

    Inbox FAQ There is no email address in the reservation so I can't contact the guest, why? This is most probably because the reservation has been made prior to the connection with Hostaway. Due to GDPR rules, channels never sent guests personal inf...
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  • Guest Communication plus-icon minus-icon

    To learn more, watch our special webinar here  For most vacation rental channels, the most important part of their business is making sure the guest can get answers to questions quickly. For example, Airbnb will rate your listings partly based ...
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  • How to use WhatsApp plus-icon minus-icon

    You'll be able to communicate by WhatsApp by selecting the following option in the guest communication thread:If you don't see this option in your account please contact support@hostaway.com (The support team might need to activate the feature for...
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  • How to create Message Automations? plus-icon minus-icon

    Message Automations Message automation offers the possibility to send messages automatically based on reservation events. With this powerful tool, you can generate "Thank you for booking" messages, "Before you arrive" messages, "Leave a review" me...
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  • Understanding how to use Whatsapp Business Message Templates plus-icon minus-icon

    As per Whatsapp's Business rules, in order to start a conversation with your guest a pre-made message template needs to be used.Hostaway provides you with four pre-made, Whatsapp-approved message templates that can be used over and over. At this t...
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  • How to Manage Automated Messages? plus-icon minus-icon

    Manage Messages To learn more, watch our special webinar on how to manage automated messages  You can manage the messages generated by an automation from the Hostaway Dashboard.  This feature will allow you to preview, edit, cancel, pause and manu...
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  • How to create Message Templates? plus-icon minus-icon

    Message Templates With Hostaway message templates, you can quickly reply to questions such as "Do you have driving directions?", "Where can you find a good restaurant?", "How does the washing machine work?" and more. Hostaway messaging module allo...
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  • How to add a door code to an automation? plus-icon minus-icon

    Add door code to an automation If you are using a door code system and want to provide this information to your guest, you can include it in the automated message. There are 2 ways of using it: Using Standard Field  You can use a standard field ca...
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  • Manage Custom Fields plus-icon minus-icon

    Custom Fields When you add information to the Hostaway software, this information is showed in fields. This way, you have a field "guest_name", "country" etc. When you need to store additional information to the software, you can use the option ca...
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  • Hostaway public API - Messages api update plus-icon minus-icon

    Hostaway public messaging API We have released a new version of our automated messaging system as can be found here. For this, we have also updated the Hostaway Public API https://api.hostaway.com/documentation Changes for developers: For the meth...
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