Inbox – Hostaway

Dynamic field Placeholder Source GUEST NAME GUEST_NAME Reservation > Guest name GUEST FIRST NAME GUEST_FIRST_NAME Reservation > Guest first name GUEST LAST NAME GUEST_LAST_NAME Reservation > Guest last name ...
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VRBO Messaging Flow

VRBO Messaging System Works
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How to Archive Message?

Archiving Messages You can archive the message threads to hide them from the main inbox. In order to archive, select the thread and click on the appropriate button in the actions bar. The thread will move from the inbox view to the archived view....
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Multiple language automation

Multiple language automation For certain situations, you might need to be able to send automated messages in different languages, according to the guest’s language. Hostaway added this feature to allow to send different message automation dependin...
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How to Use the SMS Feature?

SMS Feature SMS Feature is part of the unified Inbox that centralizes all host-guest communication under one tool, removing the need to move between different OTA’s applications and even devices in order to save time and increase responsiveness W...
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Unified Inbox Overview

Inbox The Unified Inbox centralizes all host-guest communication under one tool removing the need to move between different OTA’s applications and even devices in order to save time and increase responsiveness. With the ability to send channel mes...
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Unified Inbox FAQ

Inbox FAQ There is no email address in the reservation so I can't contact the guest, why? This is most probably because the reservation has been made prior to the connection with Hostaway. Due to GDPR rules, channels never sent guests personal inf...
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Guest Communication

To learn more, watch our special webinar here For most vacation rental channels, the most important part of their business is making sure the guest can get answers to questions quickly. For example, Airbnb will rate your listings partly based ...
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How to use WhatsApp

You'll be able to communicate via WhatsApp by selecting the following option in the guest communication thread the Unified Inbox feature:If you don't see this option in your account please contact us using this form. Once selected, you might hav...
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How to create Message Automations?

Message Automations Message automation offers the possibility to send messages automatically based on reservation events. With this powerful tool, you can generate "Thank you for booking" messages, "Before you arrive" messages, "Leave a review" me...
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Understanding how to use Whatsapp Business Message Templates

As per Whatsapp's Business rules, in order to start a conversation with your guest a pre-made message template needs to be used.Hostaway provides you with four pre-made, Whatsapp-approved message templates that can be used over and over. At this t...
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How to Manage Automated Messages?

Manage Messages To learn more, watch our special webinar on how to manage automated messages You can manage the messages generated by an automation from the Hostaway Dashboard. This feature will allow you to preview, edit, cancel, pause and manu...
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How to create Message Templates?

Message Templates With Hostaway message templates, you can quickly reply to questions such as "Do you have driving directions?", "Where can you find a good restaurant?", "How does the washing machine work?" and more. Hostaway messaging module allo...
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How to add a door code to an automation?

Add door code to an automation If you are using a door code system and want to provide this information to your guest, you can include it in the automated message. There are 2 ways of using it: Using Standard Field You can use a standard field ca...
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Manage Custom Fields

Custom Fields When you add information to the Hostaway software, this information is showed in fields. This way, you have a field "guest_name", "country" etc. When you need to store additional information to the software, you can use the option ca...
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Hostaway public API - Messages api update

Hostaway public messaging API We have released a new version of our automated messaging system as can be found here. For this, we have also updated the Hostaway Public API https://api.hostaway.com/documentation Changes for developers: For the meth...
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