How can I change the user email address?
You can edit or change the email address of the user once it has been created by following the next steps:
- Go to your Hostaway Dashboard > Users
- Select the User > Edit
- Fill in the new email address
- Save
Notes:
- You cannot add or change the email address of a user with an email address that is already being used in Hostaway
- If you receive an error message stating the email address is already in use or not available, and you believe it is not, do not hesitate to submit a request
I have set up a user to only see the calendar but reservations are missing
If you want a user to be able to see the calendar for your listings, you will also need to ensure that you have given them access to reservations. Please tick the Reservations box when setting up the user.
Could I, as an account administrator, reset the user's password?
No. If a user forgets the password or cannot sign in, it is the user who needs to reset the password on the main registration page by clicking on "Forgot my password". The user will receive an email with a link to change the password.
I have set up a user, but when I access the account, everything is blank
Make sure that at least one listing is selected for this user:
If you are unable to see your previous reservations in your Hostaway account, it may be due to a lack of access permissions to the listings associated with those reservations. To resolve this issue, you should reach out to the account admin and request that your user permissions be updated to grant you access to the relevant listings. Once your permissions are updated, you should be able to view your reservation details on your account calendar.
Can I find out when the last time a user logged on to the platform was?
Yes, this is displayed as "Last Login" on the Users, in local time (aka browser time).
Can a user send messages if they only have permission to view the Inbox?
Yes, if a user has permission to view the inbox, they will be able to send messages as well. To stop a user from sending messages, they should not have access to the Inbox feature.
What if my email address has been disabled?
If your email address associated with your Hostaway account has been disabled, preventing you from accessing the account, you can contact your property manager to have them re-add your email address. Hostaway does not directly remove user access, so your property manager should be able to restore your access by updating the email address on your account.