Schlage smart locks are widely used for property management, but connectivity or sync issues can sometimes arise when integrating these devices with Hostaway. This guide provides solutions to common challenges such as mapping devices, resolving syncing errors, checking compatibility, and fixing issues with guest code updates.
Overview of Common Issues
Problems with Schlage smart locks usually fall under the following categories:
- Mapping Issues: The lock is not visible or cannot be assigned to a property.
- Sync and Connectivity Challenges: The lock shows a success message but doesn’t function properly.
- Compatibility Verification: Ensuring specific Schlage models are supported by Hostaway.
- Code Updating Problems: Guest key codes are not syncing correctly to locks.
Steps to Resolve Mapping Issues
If your Schlage smart lock is not appearing in the Devices tab, follow these steps:
- Navigate to the Smart Locks section in Hostaway.
- Check the Listing Mapping area to see if the lock is listed in the dropdown menu.
- If the lock is available, carefully assign it to the desired property. When mapping, ensure you verify the lock’s naming conventions to avoid incorrect assignments.
Sync and Connectivity Troubleshooting
If the lock doesn’t function despite showing a success message:
- Confirm that the lock is visible in your Schlage app.
- Navigate to Hostaway’s Smart Locks > Listing Mapping interface and ensure proper mapping.
- Verify the model name and device ID of your Schlage smart lock to confirm its compatibility with Hostaway.
Verifying Compatibility
If you are using a Schlage Encode lock or suspect compatibility issues:
- The Schlage Encode lock is compatible with Hostaway. However, service outages can occasionally impact syncing.
- Contact Schlage Support if you suspect a service outage that could affect the integration.
- After the outages are resolved, reconnect your lock to Hostaway for proper functionality.
Resolving Guest Code Update Problems
If guest codes fail to update despite troubleshooting:
- Manually delete the guest code in Hostaway by navigating to Devices > [Your Schlage Lock] > [Guest Name].
- Confirm the removal of the code in your Schlage app.
- Return to Hostaway and click 'Save and Sync' to generate a new code for the lock.
By following these steps, most issues with Schlage smart locks on Hostaway can be resolved quickly and effectively. For recurring or unresolved issues, consider reaching out to Hostaway or Schlage Support for further assistance.