Hostaway Reservations (Hostaway Direct / Website / WordPress)
Please follow the process in the below user guide to create a Pre-auth/ Refundable Damage deposit for direct reservations
How to create an auto Pre auth / Refundable Damage Deposit
VRBO
Vrbo API Reservation - Please follow the process in the below user guide to create a Pre-auth/ Refundable Damage deposit for Vrbo reservations
How to create an auto Pre auth / Refundable Damage Deposit
Vrbo iCAL Reservation - Vrbo Handles the payment. Please contact Vrbo support for more information on this.
Booking.com
If the payment is being handled by Booking.com., It is not possible to set up the pre-auth for the damage deposit on Hostaway.
If you handle payments, Please follow the process in the below user guide to create a Pre-auth/ Refundable Damage deposit for Booking.com reservations
How to create an auto Pre auth / Refundable Damage Deposit
Expedia
It has to be directly set up in the channel. Please contact Expedia support for more information on this.
Airbnb
Airbnb collects the payment including the damage deposit, so if you want to claim a damage deposit, you need to contact the Airbnb resolution center since it can't be done directly in Hostaway
In Airbnb, the operation is quite different since Airbnb handles your payment and they specify it as host-required deposit where guests will only be charged if a host requests to collect on their security deposit.
The following article will help you and if you require more information you can contact Airbnb support directly
https://www.airbnb.com/help/article/140/security-deposits#section-heading-2-0
Important Note: Pre-auth for Airbnb reservations will get failed because we (Hostaway) don't receive the credit card information from Airbnb.
If you wish to hold a damage deposit for Airbnb reservations - Please send the Guest portal link to collect the credit card details - For more information on Guest Portal > once the Credit card details are updated to hostaway > Please navigate to Stripe >Search for guest > create a pre-auth via stripe
Marriott
Marriot handles the payment please contact Marriott support for more information on this.