Guest Payments and Auto-Payments – Hostaway

The New Guests Payments Module comes with many improvements and new functionalities.Payment status Payment status refers to the amount that was already paid by the guest. We will have 4 types of payment statuses: Paid: The total price was paid....
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Guest Payments- charge receipt and invoice templates system

The Hostaway Guest invoicing system allows you to set up customized charge and final invoice templates in your account. On your dashboard go to the menu Guest Payments - Document templates where you find the templates for Charges and final invoice...
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How to set up Auto-payments

Use Auto-payments Charge features With the Hostaway Auto-payments system, you can schedule automatically the charges that would need to take place for your incoming reservations which you handle the payments for. Create the Auto Payment Title > ...
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How to Create & Charge Manually?

Taking payments manually Hostaway offers you options to automatically schedule payments but also manually charge guests before and during their stay. The charges can easily be set up in the guest reservations detailed page that can be found by men...
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How to charge a Reservation after it got modified?

Charge reservations after modifications When using Auto-payments, the charges with auto charges get created when Hostaway receives the reservation. The total of the auto-charges should be equal to 100% of the total of a reservation. But how does i...
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How to cancel a charge?

Cancel a charge Charges added to a reservation can have various statuses. Charges in status Due, Failed, or Paused can be edited, retried, or canceled by the charge-specific menu options. Charges added or converted to Status PAID can not be cancel...
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How to refund a guest payment?

Charges made by guests when using Stripe or added by you as off-line payment are showing in the "Paid" status within the reservation-specific detail page and guest payments menu overview. When you need it, you can refund the guest partially or ful...
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Creating an automated Pre-Authorization

Add Pre-Authorization to Auto Charges This feature allows Hostaway users to hold, and capture if needed, a certain amount from guest credit cards during the reservation process as a means to set up refundable damage deposits or security deposits. ...
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How to charge a guest and other questions (FAQ)

How to charge a guest? You have several options to charge your guest: You can add manual payment events in the reservation details page. You can create an auto charge for all your reservations. Please keep in mind that this will apply to all new ...
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