Introduction
Welcome to our guide on implementing Stripe digital wallet payment options in your Hostaway booking system. This guide will help you set up Apple Pay and Google Pay, allowing your guests to make payments directly through Hostaway's booking engine, guest portal, and payment links.
Benefits of Digital Wallet Integration
✅ Reduce manual work by eliminating offline payment processing
✅ Centralize all payment information within Hostaway
✅ Enhance guest experience with flexible payment options
✅ Increase booking conversion rates
Understanding Digital Wallet Payments
Hostaway now supports Google Pay and Apple Pay integration, allowing your guests to use their preferred digital payment methods throughout their booking journey. This feature eliminates the need to handle alternative payments outside the platform.
Key Features
- Seamless Integration: Digital wallet payments work directly within the booking engine
- Multiple Touchpoints: Available in the booking engine, guest portal, and payment links
- Simplified Management: All payment details remain in one centralized location
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Implementation Status:
- Google Pay: Ready to use with no additional setup required
- Apple Pay: Ready to use with no additional setup required
When Apple Pay/Google Pay Options Appear
Our system intelligently displays payment options based on the guest's device capabilities:
- Automatic Detection: The system automatically detects if the guest's browser or mobile app contains an Apple Pay or Google Pay wallet
- Contextual Display: Payment options only appear when they're available to the guest
- Device-Specific: Different options will show depending on the guest's specific device and browser configuration
What Guests Will See
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Standard Guests: Credit/debit card payment options only
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Apple Pay Guests: Both credit/debit card and Apple Pay options
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Google Pay Guests: Both credit/debit card and Google Pay options
Why Guests Might Not See Digital Payment Options
- Their browser doesn't support these payment methods
- They haven't set up a digital wallet on their device
- Their digital wallet doesn't contain any compatible payment cards
This selective display ensures a streamlined booking experience tailored to each guest's available payment capabilities.
Why is the Apple Pay option not visible in my website/booking engine?
A: If you have recently changed your payment processor (for example, from Authorize.net to Stripe) while your website was already active, the Apple Pay option may not appear. To resolve this issue, you need to unpublish and then republish your booking engine. This action will trigger the Apple Pay website/domain verification process, which is required for Apple Pay to function properly with the new payment processor.
Need Help?
If you encounter any issues or have questions about digital wallet payments in Hostaway, please contact our support team for assistance.