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Hostaway Insurance powered by Safely: How it works

Victor
  • Updated

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Enrolling in the Hostaway Insurance powered by Safely

Enrolling in Hostaway Insurance powered by Safely is a straightforward process conducted directly through Hostaway, and activation typically takes just one business day upon receipt of all necessary information.

To sign up for Hostaway Insurance powered by Safely:

  1. Go to your Hostaway Dashboard > Insurance
  2. Click Sign up

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  3. Read the Details of your Policy and click Continue
  4. Confirm and verify your personal information
  5. Select a start date and accept the Terms & Conditions and Privacy Policy 
  6. Click on Start my coverage

After completing it, an email will be sent letting you know your policy is active. Policy documents will be sent in a separate email. All future bookings are covered from the date you receive the Notification of Coverage email from Safely.

 

Rental Property Enrollment

During the enrollment process, you cover all rental properties.

  • New rentals added to your Hostaway account will be automatically enrolled in your selected coverage

 

Claims: Submitting and Managing Claims

Once you have gathered all necessary photos and invoices, completing a claim takes just 5 minutes. Claims must be submitted within 60 days from the departure date. If you do not have all the required information, initiating a claim as a “Draft” is encouraged as soon as possible so you do not miss the 60-day filing period and so the Safely Claims team can offer support.

You may view the status of your claim from within your Hostaway account.

For detailed instructions on filing a claim, please visit Safely’s knowledge base: https://hello.safely.com/support-center/how-to-submit-a-claim-hostaway 

The “file a claim” button is only active for reservations that are:

  1. Past the departure date
  2. Have a departure date that is still within the 60-day filing deadline

Your reservation may show as not covered if:

  1. The rental property is not enrolled
  2. The reservation is a non-commercial booking such as an Owner Reservation or a Maintenance Block

Claim best practices:

  • Submit claims within 60 days of the loss: Safely is unable to review claims submitted after the 60-day deadline
  • Save as a Draft: Sometimes it may take longer to gather the information needed to submit a claim. If you are not ready to submit immediately, you should save the claim as a draft. The timestamp for the draft claim will preserve the filing date requirement if it is not more than 60 days after the departure date
  • Submit invoices or estimates that add up to the claimed amount
  • Take great photos: Photos tell the story. It is best to include a close-up, as well as a broad view. 
  • Obtain a police report for stolen items

For questions about your claim, please email concierge@safely.com.

 

What happens if I want to cancel my insurance subscription?

If you want to cancel your insurance subscription please follow the steps below:

  1. Go to your Hosyaway Dashboard and click on Insurance
  2. Click on Deactivate coverage
  3. The deactivation will go into effect the next day, and all future arrivals will no longer be enrolled

 

Insurance coverage is offered through On Demand Insurance Agency, LLC, a licensed insurance producer and affiliate of Safely. All insurance information is provided by On Demand and does not alter or amend the terms of any insurance policy. Insurance is not available in all jurisdictions or to all customers.

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