How to request reviews from your Hostaway reservations? Follow
How to collect reviews from your Hostaway reservations?
- Each reservation has a unique URL that leads to a "leave-a-review page"
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The URL can be used in message automation and templates by adding the {{review_url}} dynamic field
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When guests go to the URL, they see a page that prompts them to leave a review
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The available fields are rating, name, title, review|
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After a review is submitted, it automatically appears in the booking engine
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After a review is submitted for a specific reservation, the review URL is no longer active and leads to the guest portal instead
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You can edit submitted reviews, but guests cannot
Comments
1 comment
Thank you, if I already sent an auto message and the URL was not included, how can I let the guest know to find a review location.
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