Use this guide to connect your Booking.com account to Hostaway: connect your account (Legal Entity ID), connect or export your listings, and sync rates, availability, and reservations.
You can create or connect your Booking.com account directly from Hostaway. Our automated contracting process lets you create a new account (or connect an existing one) and obtain your Legal Entity ID with no external setup — see Booking.com: Contracting-Connect Your Account (Legal Entity ID).
Before you start
Make sure you have everything you need before connecting:
- Booking.com account (Legal Entity ID): your Hostaway account must be connected to a Booking.com account with a Legal Entity ID — see Step 1.
- Hostaway set as connectivity provider: in the Booking.com Extranet, go to Account > Connectivity provider and select Hostaway, with all permissions enabled (including Extranet Access).
- One room to sell per room category: each room category must have a maximum of one room to sell, except if you use the multi-unit feature.
- A complete rate plan: each room category must have a rate plan with complete information. If you use several rate plans (Standard, Non-Refundable), see this article.
- Calendar not fully blocked: make sure your calendar is not fully blocked on the Booking.com side.
- All rooms mapped: if you have several rooms in one Booking.com property, you will have to map all listings.
Step 1: Connect your Booking.com account
Before you can connect properties or export listings to Booking.com, your Hostaway account must be connected to a Booking.com account (Legal Entity ID). You can create a new Booking.com account from Hostaway or connect an existing LEID.
- Go to Channel Manager → Channels → Booking.com → Accounts.
- Click Connect account and choose how to connect:
- By email (new account): enter your email address, confirm the 6-digit code, and complete your legal details. Hostaway creates the Booking.com account, provisions the Legal Entity ID, and triggers Booking.com's contract email.
By Legal Entity ID (existing account): enter your LEID and confirm the code. If you are an existing Booking.com partner, the account will show "Waiting for access". Once the access request is sent, the page shows "Give Hostaway access to your account" with an authorization link — copy it, open Booking.com, grant access, then click "I've granted access".
- Sign the contract. The account status moves through Waiting for code → Waiting for signature → Connected.
- If your Booking.com email does not match the email on your Hostaway account, the account will show as "Need to verify" — complete the email verification to continue.
- For the full flow, see Booking.com: Contracting-Connect Your Account (Legal Entity ID).
Step 2: Connect your properties or export your listings
Once your Booking.com account is connected, you can connect your properties. The steps depend on whether the property already exists on Booking.com.
If the property already exists on Booking.com (connect by mapping)
- Go to Channel Manager → Channels → Booking.com and open the Configure (gear icon) page.
- Click + Connect property — do not click "Export to Booking.com".
- Accept the statements and click Next.
- Enter your Booking.com Property ID — the room IDs will load automatically.
- Assign each room to the matching Hostaway listing, click Map, then Save.
No Legal Entity ID is needed for mapping.
If the property does not exist on Booking.com yet (export)
- Go to Channel Manager → Channels → Booking.com.
- Click Export to Booking.com.
- Add your Legal Entity ID (LEID) — required for exports.
- Complete the export.
For the full export flow, see Booking.com: Export Listings from Hostaway.
Notes
- After the connection, Hostaway will import ongoing and future reservations from Booking.com. Keep in mind that we cannot import past check-ins for this channel.
- The imported reservations are confirmed reservations only. Booking.com does not provide full reservation details, including credit cards, for reservations imported after their initial creation; however, the upcoming reservations will have the expected full details.
- After the connection, Hostaway will import only messages for future Booking.com reservations
- Self-service requests are structured requests that guests can make after a reservation has been confirmed, including changes to check-in/check-out times, bed preferences, extra beds, parking, and airport shuttle services. While Booking.com now supports these requests through its Messaging API with the "Enable special and structured requests" feature, Hostaway does not yet support this functionality. We are actively evaluating this feature and have added it to our product roadmap for future development.
- Hostaway settings sync automatically after the listing is mapped, including pictures, bed types, cleaning and other fees, content, and property details (name, category, address, star rating, check-in/check-out windows, spoken languages, and address translations). See Field Mapping Guide: Hostaway to Booking.com for the current list. Restrictions, discounts, and promotions remain the exception: those must still be set directly on Booking.com.
- Contact details (phone and email) will not be imported due to GDPR rules
- Once connected, check your rates in both calendars, Hostaway and Booking.com Extranet
- One Booking.com Listing can only be connected to one Hostaway Account
- One Booking.com reservation can only exist in one Hostaway Account
- You can manage Booking.com calendar and rates from the Hostaway Dashboard, but you cannot manage specific restrictions, discounts, or promotions; they are set directly from Booking.com Extranet. Standalone rate plans are also created and managed directly in Hostaway; see Booking.com: Manage Rate Plans.
- Any discrepancy or error on the Booking.com page should be reported directly to the Booking.com Support team
NOTE: Connecting your Booking.com account from Hostaway is now the recommended way to connect. Our automated contracting process lets you create a new account (or connect an existing one) and obtain your Legal Entity ID with no external setup. The steps below describe the legacy process of applying for the connection in the Booking.com Extranet, which may still apply to accounts that are not yet on the new flow.
Legacy: Apply for a connection within Booking.com Extranet
- Go to your Booking.com Extranet for the property
- If you don't have a Booking.com account yet, create or connect it in Hostaway first, as described above
- Choose Account > Connectivity provider > Click Search
- Search for Hostaway
- Select Hostaway; make sure all options are checked
-
Extranet Access > You'll have to tick this checkbox to grant Hostaway extranet access
- This allows Hostaway to troubleshoot and solve issues faster. Access can be changed anytime
- Without access, you won’t be able to see the admin.booking.com calendar and other features anymore when connected to Hostaway
- Click Connect
- Successfully requested a Connection from Booking.com to Hostaway