Before you can export listings to Booking.com, your Hostaway account needs to be connected to a Booking.com account with a Legal Entity ID (LEID). You can either create a new Booking.com account from Hostaway using just an email address, or connect an LEID you already have.
Where to find this
- Go to your Hostaway Dashboard > Channel Manager > Channels
- Click on Booking.com or the gear icon at the end of the row
- On the upper right-hand side, click on + Connect account
- Add the Booking.com account
- Select Legal Entity ID
- Enter the Legal Entity ID
- Continue
Two ways to connect
| Option | When to use it |
|---|---|
| By email (new account) | You don't have a Booking.com account yet. Hostaway creates one for you and triggers Booking.com's contract automatically; all you need is an email address. |
| By Legal Entity ID | You already have a Booking.com account and know your LEID. Connect it directly; no new contract needed. |
Connecting by email
- Click Connect account and choose I don't have a Booking.com account yet.
- Enter your email address and click Send code.
- Enter the 6-digit confirmation code sent to that email address.
- Fill in your legal contact details and your legal entity's name.
- Choose the countries where you list properties on Booking.com.
- Submit. Hostaway generates your Legal Entity ID, and Booking.com emails you a contract to sign.
- Once the contract is signed, your account status updates automatically. See "Checking your contract status" below.
Connecting by Legal Entity ID
- Click Connect account and choose I already have a Booking.com account.
- Enter your existing Legal Entity ID.
- Enter the confirmation code. Note: Booking.com sends this code to the contact address it has on file for that legal entity, which may not be your Hostaway email address.
- Submit. Your account status updates once Booking.com confirms the code.
Checking your contract status
| Status | What it means |
|---|---|
| Waiting for code | You've started connecting but haven't entered a confirmation code yet. |
| Waiting for signature | The code was confirmed. Booking.com has sent the contract and is waiting for it to be signed. |
| Connected | The contract is signed, and the account is fully connected. |
| Waiting for access | The contract is signed. Hostaway is waiting for Booking.com to grant API access. |
| Needs attention | Something needs to be resolved before the connection can continue. Open the account for details. |
| Disconnected | The account isn't connected. Reconnect using either method above. |
Hostaway checks for a signed contract automatically once a day. To check sooner, open the account and click Already signed.
Adding a country to a signed contract
If you start listing properties in a new country under an account that's already connected, open the account, click Add country, and choose the new country. You may need to confirm additional legal details for that country before it's added to the contract.
Disconnecting an account
Open the account and click Disconnect to remove the connection. If you need to reconnect later, use either method described above.
Troubleshooting
My confirmation code expired or was blocked. A code is blocked after 5 incorrect attempts. Request a new one. There's also a limit on how many codes you can request within a given period.
"No account to connect." This means Booking.com couldn't find an account matching the details you entered. Double-check your Legal Entity ID, or start over using the email option to create a new account.