Use this guide to review rate settings, markup, rate plans, and length of stay in Booking.com and Hostaway when your channel manager sync is not updating rates or availability as expected.
What is this?
Before the rooms are mapped to Hostaway, make sure that your rate plans are not linked to a different rate; these should be standalone rates, since linked rates cannot be correctly synced from Hostaway.
If your rate is linked to another rate, it will be necessary to remove it from Booking.com and re-create it as a new standalone rate plan:
Once the rates are configured, you can map the Booking.com rooms on Hostaway to sync the rate plans:
- Go to your Hostaway Dashboard > Channel Manager > Listing Mapping
- Click on Settings> By default, the mark-up is 100%, but you can re-adjust this as needed.
- By default, the rate plan's minimum stay can be left empty to use the calendar's minimum length of stay settings. Setting a specific amount is useful for Weekly or Monthly rate plans instead, as it ignores the calendar-specific minimum stays.
- Save the changes to sync with the Booking.com extranet
You can read this article about rate plans and minimum stay for more information.