Connect your Booking.com listing with Hostaway Listing
In Booking.com
Create/prepare your listings in Booking.com
Before you start, please ensure you have everything needed to connect:
- Each room category must have a maximum of one room to sell on Booking.com, except if you use the multi-unit feature. Read this article on the Booking.com website
- Each room category must have a rate plan and the rate plan should have complete information. If you use several rate plans (Standard, Non-Refundable), read this article
- If you have several rooms in one Booking.com property, you will have to map all listings
- Before connection, make sure that your calendar is not fully blocked on the Booking.com side
Notes
- After the connection, Hostaway will import all future reservations from Booking.com
- After the connection, Hostaway will import only messages for future Booking.com reservations
- Special Request: Messages sent by a guest to a property on Booking.com, asking for a change to their reservation (check-in/check-out time, extra bed, bed type, airport shuttle, parking reservation) are not included in the Booking.com API, it is a limitation on the Booking.com side, therefore these requests will not be present in the Hostaway Dashboard
- The Hostaway settings will not be synchronized after the listing mapping/connection. So if you need to change pictures, bed types, cleaning, or other fees or content after the mapping, you will need to do this manually on Booking.com
- Contact details (phone and email) will not be imported due to GDPR rules
- Once connected, check your rates in both calendars, Hostaway and Booking.com Extranet
How to contact Booking.com?
In case you experience any difficulty on the Booking.com Extranet, we advise you to contact them directly by following the steps below:
- Go to your Booking.com Extranet > Log in
- Click Inbox > Booking.com messages
- Click See contact options > Select a topic and subtopic (if applicable)
- Click See all contact options
- Message/Call
Apply for a connection within Booking.com Extranet
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- Go to your Booking.com Extranet for the property. If you don't have a Booking.com account, click here
- Choose Account > Connectivity provider > Click Search
- Search for Hostaway
- Select Hostaway, make sure all options are checked
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Extranet Access > You'll have to tick this checkbox to grant Hostaway extranet access
- This allows Hostaway to troubleshoot and solve issues faster. Access can be changed anytime
- Without access, you won’t be able to see the admin.booking.com calendar and other features anymore when connected to Hostaway
- Click Connect
- Successfully requested for Connection from Booking.com to Hostaway
In Hostaway
- Go to Hostaway Dashboard > Channel Manager > Channels > Booking.com > Configure
- Click on Connect new Booking.com property button
- Read and check all statements, then click on Next
- Add the Property ID > Click "Connect" and Hostaway will download all the room IDs
- Assign and map each room ID to a Hostaway listing and click on Save once done
Check your Rates, Mark-up, Rate Plan, and Length of Stay
Once the rooms are mapped:
- Go to your Hostaway Dashboard > Channel Manager > Listing Mapping
- Click on Setting > By default the mark-up is 100%
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By default, the rate plan's minimum stay can be left empty to use the calendar minimum length of stay settings
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Save
If you had a minimum stay in your Booking.com calendar, the Minimum Length of Stay in Settings will be ignored. Read this article about rate plans and minimum stay.