Connect to Trust-d

Trustd is a new and innovative Guest Trust solution, based on a proprietary AI algorithm. In addition to guest screening, Trustd uniquely focuses on guest behaviour and delivers a platform-independent, global Guest Trust Metric. Now, in real-time, hosts and property managers can identify and eliminate bad-behaviour guests before the stay.

Steps on Hostaway

1. Go to Hostaway Dashboard
2. Click on Marketplace within the dashboard
3. Search for Trust-d and click on the Connect button
   
   
    
4. A small box will appear > Click on Create
5. The Account ID and the API Key will be presented in a new window
6. Copy your Account ID and API Key and keep them somewhere safe for later
   
   

Steps on Trust-d

1. Sign-Up on Trustd.ai Host Portal: Fill out the form at https://trustd.ai/contact-us/ 
   
   
    
2. Trustd.ai support team will send you an Invitation Code and secure Sign-Up Link 
   
   
    
3. Click the link, enter required information, and verify your email
4. Verifying your email will trigger integration with Hostaway. You will be asked to enter your Hostaway Account ID and API Key from previous steps in Hostaway.
5. Click “Complete” to finish linking your Hostaway account to Trustd.ai Host Portal.
6. Once you click “Complete”, your accounts will be linked, and you will be redirected
   to the Trustd.ai Host Portal. 
7. You are now ready to start screening your guests and automating the process on Hostaway. Begin by sending a guest form to your guests to collect their date of birth. This secure form is pre-
   populated with reservation data.
8. To set up automation, navigate to the Inbox -> Automations section on your Hostaway dashboard and
   generate a guest form message as shown in the figure below. Use the following custom field code for the guest form: {{reservation_trustd_guest_form}}. Insert this field into your automated messages as
   demonstrated in the example. After a reservation is confirmed, it typically takes 3–5 minutes for Trustd.ai to generate the pre-populated guest form. Allow approximately 10 minutes for the form to be sent when configuring your triggers.
   
   
    
9. Here is a sample template for your reference. Feel free to modify the text to suit your preferences.
   • Hello {{guest_name}},
     Thank you for booking our property at {{listing_name}} from
     {{checkin_date}} to {{checkout_date}}. We hope everything is
     ok and you will enjoy your {{nights}}-night stay. In order to
     complete your reservation, please review following guest form
     and enter your Date of Birth for our guest verification
     services.
     Link to Secure Guest Form: {{reservation_trustd_guest_form}}
     Best regards,
     Your Host
     
     
      
10. The results of the guest screening are recorded in the Custom Fields section.
11. To view the full report, copy and paste the link provided in the custom field into your browser, or simply log in to your Trustd.ai Host Portal.
    
    

Contact support@trustd.ai for any questions.