Smiling House is a global luxury property rental and management platform, showcasing an exclusive collection of villas, chalets, estates, and private residences in some of the world's most sought-after destinations. By connecting your Hostaway account to Smiling House, your properties become part of a curated portfolio marketed to a worldwide audience of high-value travellers, with automatic synchronisation of listings, calendars, rates, and reservations — while you keep managing everything from your Hostaway dashboard.
Steps on Hostaway
- Sign in to your Hostaway Dashboard
- Go to Marketplace and search for Smiling House
- Click Connect, then Create to generate your API credentials
- Copy your Account ID and API Secret Key
⚠️ The API Secret Key is displayed only once — save it securely.
Steps on Smiling House
- Open your personalised Smiling House connection link
- Select the Log in to Hostaway tab
- Enter your Account ID and API Secret Key
- Click Connect to Hostaway
Smiling House validates your credentials directly with Hostaway. Once successful, you'll see Connected ✓, and your properties will begin syncing automatically.
What happens next
- Your listings are imported automatically
- Availability, pricing, and calendars stay synchronised, typically within minutes of any update made in Hostaway
- Reservations received through Smiling House are automatically written back to Hostaway, helping prevent double bookings
- Nightly reconciliation keeps your data accurate and up to date
- Your Hostaway account always remains the source of truth — Smiling House never modifies or removes your listings
Your data is secure
Your API Secret Key is validated directly with Hostaway and stored using encrypted security standards. It's never displayed again after setup, and you can revoke access at any time from Settings → Hostaway API within your Hostaway account.
Common issues
- Connection failed — check that your Account ID contains numbers only, and that there are no extra spaces when pasting your API Secret Key. If you no longer have the API Secret Key, generate a new one in Hostaway and try again.
- My connection link has expired — connection links are single-use and time-limited. Email Smiling House for a new one.
- I want to disconnect my account — revoke the API key at any time from Settings → Hostaway API within Hostaway, or contact Smiling House support for assistance.