BaseNest connects directly to your Hostaway account so your properties, availability, and reservations stay perfectly in sync — automatically. You manage your portfolio in BaseNest; Hostaway keeps your channels aligned. Once connected, listing details, photos, and rates import from Hostaway into BaseNest, calendars stay aligned in both directions, and reservations arrive in BaseNest in real time as Hostaway Partner reservations across every connected channel.
Steps on BaseNest
- Head to the BaseNest sign-up page and choose Create an account
- Enter your name, email address, and a secure password
- Agree to the terms, then click Create Account (already have an account? Just log in)
- From your BaseNest Dashboard, click your profile avatar in the top-right corner and select Profile Settings — this is where the Hostaway Integration card lives
- Keep this tab open; you'll paste your Hostaway keys here shortly
Steps on Hostaway
- Sign in to your Hostaway Dashboard
- Go to Marketplace and search for BaseNest
- Click Connect, then Create to generate your API credentials
- Hostaway shows your Account ID (a number, e.g. 40160) and an API Secret Key
⚠️ Copy both and save them securely — the secret key is displayed only once.
Finish connecting in BaseNest
- Back in BaseNest Profile Settings, find the Hostaway Integration card
- Paste your Hostaway Account ID and API Secret into the fields
- Click Connect Hostaway to link the accounts — you only need to do this once
- On the Hostaway Sync screen, review the listings available to import, select the properties you want, then click Import selected. Calendars sync automatically on import — use the Linked tab to refresh anytime. Already on Hostaway? You don't need to create properties in BaseNest — just import your existing listings here
Once imported, you're synced — bookings now flow between BaseNest and Hostaway automatically.
Common issues
- "Connection failed" — double-check the Account ID and API Secret were pasted with no extra spaces. Remember the secret is shown only once — regenerate a new key in Hostaway if you lost it.
- Listings missing — on the Hostaway Sync screen, hit Refresh, then select the properties and choose Import selected.
- Calendar out of date — calendars sync on import. To force a refresh, open the Linked tab and use Sync calendars.
Need help? BaseNest support (app, account, importing & syncing questions): support@basenest.io. Hostaway support (API keys & technical implementation questions): support@hostaway.com