Trellis brings your Hostaway properties, reservations, guest messages, reviews, and finance context into one place. Once connected, Trellis keeps this data visible across its Properties, Inbox, Reviews, Accounting, and AI Hub modules, and its AI Agent can answer finance questions (like commission by listing) directly from Hostaway report data.
Steps on Hostaway
- Go to the Hostaway Dashboard
- Click on Marketplace within the dashboard
- Search for Trellis and click on the Connect button
- Click Create to generate your API credentials
- Copy your Account ID and Secret Key
⚠️ The secret key is shown only once — save it somewhere safe.
Steps on Trellis
- In Trellis, go to Settings → Integrations and choose Hostaway
- Paste your Account ID and Secret into the connection form
- Click Test connection or Connect
- Once connected, review Properties, reservations, Inbox, and Reviews to confirm the first import came through correctly
Keeping data in sync
- Trellis pulls in properties, reservations, guest messages, and reviews from supported channels automatically
- Use Settings → Integrations → Hostaway → Sync to manually re-check recent Hostaway data for a chosen date range
- Supported replies sent from the Trellis Inbox can go back through Hostaway to the guest's original channel; other send-back actions depend on what Hostaway allows for your account and channel
Common issues
- The connection test fails — check that the Account ID and secret were copied correctly and that the Hostaway key is active
- Messages are missing — some booking channels limit what Hostaway can share; check whether the conversation is available in Hostaway and supported by the connection
- Replies don't deliver — confirm the original conversation supports Hostaway replies and that the connection is still active
- Older reservations are missing — run a manual sync with a date range that includes the older bookings