Creating an automated Pre-Authorization Follow
Add Pre-Authorization to Auto Charges
This feature allows Hostaway users to hold, and capture if needed, a certain amount from guest credit cards during the reservation process as a means to set up refundable damage deposits or security deposits.
Authorization hold (also card authorization, pre-authorization, or pre-auth) is a service offered by credit and debit card providers whereby the provider puts a hold of the amount approved by the cardholder, reducing the balance of available funds until the merchant completes the transaction (capture) or cancels it, or the hold expires.
Important notes:
- This feature is only available for Stripe-connected accounts. Braintree is not supported
- Currently captured funds are not reported in Financial Reporting.
- Currently captured amounts are not reported in Reservation Financial Breakdown.
- At this time Pre-Auths can only be created through Auto Invoices and Auto Charges. They cannot be created manually.
- Pre-Auths can be created through Auto Charges without the need of creating an auto-charge.
Learn more with the Pre Authorisation FAQ
Creating an automated Pre-Auth
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Go to Guest Payments > Auto-payments > update or create new "auto-payment schedule"
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In auto-payment select Type Pre-authorization and fill in the desired amount and trigger the event.
Capturing Fully or Partially
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In the reservations detailed section the pre-auth hold success event will show when applicable.
- You can use the menu to capture partially or fully the amount as needed by using the capture now option.
- Type in the amount to capture:
Capturing can only happen once. If a partial capture is done, Stripe will immediately refund the rest of the held amount to the guest’s credit card. This is a behavior of Stripe and cannot be changed. Pre-authorizations will be valid for 7 days after the hold automatically will be released when not used.
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