Learn how to approve inquiries from the Booking Website or Google Vacation Rental, collect a guest's credit card through the Guest Portal, and convert the inquiry into a confirmed reservation.

How to confirm an inquiry from the Booking Website or Google Vacation Rental?

Below, we explain the process of accepting inquiries coming from the Booking Website or Google Vacation Rental:

1. You received the inquiry
2. You agree on all details with the guest and Approve the Inquiry
3. Inquiries do not have a credit card associated, so when confirming an inquiry, you will need to collect the guest's credit card through the Guest Portal:
   1. You send the Guest Portal link to enter a valid credit card from the option Finalize Booking
   2. If the card is approved, this will change the reservation status from Inquiry to New
   3. Make sure to charge the guest - Either via auto charge or manual charge
4. Once the status changes, the auto-messages, tasks, and all the rest will be triggered

Approve Inquiries from the Hostaway Dashboard

It's also possible to approve the inquiry from the inbox or from the inquiry reservation details before the credit card details are collected. Keep in mind, this will become a confirmed reservation with no payment method, but this can still be added by the guest through the Guest Portal at any time

Approve an inquiry from the Inbox

Approve an inquiry from the Reservation

Enabling and disabling instant booking and inquiries  Google VR Inquiries

If you would like to avoid Google VR Instant Bookings, please follow the next steps:

1. Go to your Hostaway Dashboard > Booking Website
2. Click on the name of the site and go to Settings > Reservations Settings
3. Click on Manage Instant Booking Listings
   
   
    
4. Select the listings you would like to allow instant bookings
   
   
5. Save

If you would like to avoid getting Google VR inquiries, please follow the next steps: 

1. Go to your Hostaway Dashboard > Booking Website
2. Click on the name of the site and go to Settings > Reservations Settings
3. Switch the toggle to the left to disable inquiries and to the right to enable them
   
   
4. Save