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Reservations: Change the Listing of a Reservation

Florian
  • Updated

Learn how to move a reservation to a different listing in Hostaway and what to review before changing the assigned property.

 

How to assign a reservation to another listing?

Hostaway allows you to assign a reservation to a different listing for all channels (Hostaway channels & OTAs).

  • For OTA channels, this change will not be reflected on their side. This change only reflects on Hostaway. In the OTA, the reservation will appear under the original listing, including in reviews or financial reports
  • For Hostaway channels (Direct, Booking Engine, and WordPress), the reservation will be removed from the original listing and created in the newly assigned listing

Notes

  • Changes/cancellations will not be reflected in Hostaway from the channel for any OTA-moved reservation
  • If OTA bookings are moved from one listing to another in Hostaway, synchronization will be lost, including booking changes and messages. Also, the listing calendar dates, where the reservation was moved from, will remain blocked on the respective channels connected. Listing changes on a reservation must be done from the origin channel.

 

How to move a reservation?

  1. Go to Reservations > Reservation you wish to edit
  2. Click on Edit on the top right
  3. Select a different listing from the dropdown
  4. Save

If you want to move a reservation that has reached a multi-unit listing, please refer to the following article Listings: Multi-units

 

How does this change of listing impact other features and channels?

Here are all the examples. Listing A is the original listing, and Listing B is the newly selected listing.

  1. Availability. Listing A will remain blocked on the original channel but open on all other channels. Listing B will be blocked on all channels. For Hostaway reservations, Listing A will become available. Listing B will be blocked on all channels

  2. The reservation total price and breakdown do not change

  3. Payment will be sent to the Stripe account associated with Listing A

  4. Scheduled charges and auto-reviews remain the same

  5. Message automation behavior will change based on the configuration:
    • If Listing A and Listing B have different automation, Listing A's automation is paused, and Listing B's is generated as scheduled
    • If Listing A and B share the same automation, the automation for Listing A will be deleted, and the automation for Listing B will be paused

  6. All scheduled tasks will be canceled

    • New auto-tasks will be created for listing B, but this won’t include tasks related to upsells

    • For now, you need to manually recreate any upsell-related tasks

  7. In Financial Reporting, the reservation amounts will appear under Listing B

  8. The door code remains the same and applies to the new listing. Access to the original listing is revoked. For more details about this topic, please check the article Hostaway Smart Locks: FAQs

Once you click on save, and before confirming everything, a pop-up will summarise all of this.

You must click "I confirm I have read and understood the implications of changing the listing". Then click on the confirm button.

 

FAQs

Will these changes be reflected in the OTAs?

No, the listing change only affects Hostaway. In the OTA the reservation will appear under the original listing, including in reviews or financial reports. (Except for Hostaway reservations).

 

What should I do if I want the payout to arrive in a different Stripe account?

Cancel existing scheduled charges in the reservation and manually create new ones in the Hostaway Dashboard.

 

How do I decide which message automation is sent to the guest?

  1. Go to your Hostaway Dashboard > Inbox > Select the relevant thread
  2. Press Upcoming scheduled messages
  3. You can then choose to pause/un-pause/cancel scheduled messages
  4. If the desired automation doesn’t appear there, you may need to copy and paste it into the inbox and schedule it for the future by pressing the clock button next to the send button

 

What should I do if there are changes to the price?

You can manually edit the reservation total price. However, this doesn’t automatically charge/refund the guest and this must be managed manually.

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