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How to connect to Swikly with Hostaway?

Florian
  • Updated




Swikly is a safe, third party specialized in the management of online security deposits for tourism and short-term rental players

Connect Swikly with Hostaway

1. First, you need to find your Hostaway ID and API key. You can activate the connection from the 'Marketplace' for the relevant partner to generate your API Key:

    • Go to the Hostaway Dashboard.
    • Click on 'Marketplace' within the dashboard, then search for the relevant partner and click on the 'Connect/Configure' button available there:
      mceclip1.png

    • This will expand the partner box and you can click on 'Connect' again to start generating the Keys:
      mceclip2.png

    • Then you can click 'Create' to generate the API Key:
      mceclip3.png

    • The new credentials will then be presented on the screen. Please make sure to copy and save the API Key safely as it will be visible only once:
      mceclip5.png

2. Log into your Swikly account by navigating to https://app.swikly.com/views/signin.php?lang=en > Click on "Partners" in the top right menu, then on Hostaway > Copy and paste your Account ID and API Key available from the page opened on Hostaway >

  • Click on "Confirm". Congratulations! Your accounts are now linked. 

 

3. Now you have to Set up the option in Swikly

 

Once your Hostaway account is connected to Swikly, you'll need to select your user option from Swikly. Just click on the option of your choice.

Then, enter a default deposit amount, which will only be taken into account if there is no deposit amount entered in Hostaway.


4. Now Prepare your security deposit request

  A. Set up your deposit amounts 

For each listing, you can add a different deposit amount.


B. Create a "Security Deposit" field to verify that the deposit has been secured

  • Go to the "Reservations" tab then "CustomField" > Add a new "CustomField" and name it precisely "Swikly deposit secured" > Choose as "CustomFieldType" the field "TEXTAREA" > Save

  • Please refer to the help center article for more information on How to create Custom Fields

C. Create an automatic deposit request email.

Now, setup an automated email to send your damage deposit and/or payment requests based on the channels and listing :

  • Go to "Inbox" and click on "Automation" > Create a new message > Name it "Swikly deposit" > Add the messages (Examples were given below) > Seup your event trigger has 10 days before arrival > Select the channel > Click on  "Automatically add new listings"if your going add more listings > Click on "Always trigger" to send your message if the reservation is not met your automation restrictions > Click on Save 

    Please find some example email templates that you can use: 

     

     

     

    For your Security deposit: 

    Hello {{guest_last_name}} {{guest_first_name}}!

    We thank you for your trust and for your reservation made with our partner for the apartment {{listing_name}}.
    As specified at the time of your reservation, you still have to confirm your security deposit. We use Swikly, which allows you to secure your security deposit online, without any impact on your credit card limit. Please click on the link below to confirm your security deposit:

    We are at your disposal for any further information.

    We look forward to welcoming you soon,

    Kindly

    For your payment:  

    Hello {{guest_last_name}} {{guest_first_name}}!

     

     

    We thank you for your trust and for your reservation made with our partner for the apartment {{listing_name}}. 

     

    As stated in your reservation, you still have to pay an amount of {{balance_due}}. To facilitate this, we use Swikly which allows you to make your payment online. Please click on the link below to make your payment: 

     

    We are at your disposal for any further information.

     

    We look forward to welcoming you soon,

     

    Kindly,


    For your security deposit + balance payment due:

    Hello {{guest_last_name}} {{guest_first_name}}!

     

    We thank you for your trust and for your reservation made with our partner for the apartment {{listing_name}}. 

     

    As specified at the time of your reservation, you still need to pay the amount of {{balance_due}} and cover the security deposit with a pre-authorization. We use Swikly which allows you to confirm your security deposit online, without any impact on your credit card limit. Please click on the link below to make your security deposit: 

    We are at your disposal for any further information.

     

    We look forward to welcoming you soon,

     

    Kindly,

    Suggestion on Event trigger :  (We Suggest you to setup your event trigger about 10 days before the arrival of the Guest)


The setup is now complete!


Good to know

  • How do I know if my client has posted a deposit and/or paid for their reservation? 

    When a deposit is made, we automatically update the "Swikly deposit secured" Custom Field created for this purpose. The CustomField changes to "Yes" when the deposit has been made. You can find this CustomField in "Reservations" by adding it to your columns.

     

    You can also find this tag in the details of the reservation.



    The principle is the same for the payment. The "Is Paid" field changes to "Yes" when the payment has been made by your customer

If you required any help or more information? Feel free to reach out to Swikly Support at support@swikly.com or via phone +33 4 20 88 00 48 or via chat 

You can also check Swikly User Guide Here

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