Manage Custom Fields

When you add information to the Hostaway software, this information is showed in fields. This way, you have a field "guest_name", "country" etc.

When you need to store additional information to the software, you can use the option called "Custom fields". For example, you can add a field to the reservation details for "Passport number" or add a custom field "Toilet paper rolls" to tasks so your cleaner knows how many rolls are needed to be in the apartment.

Note: Custom fields cannot be used for manual messaging and manual messaging templates. This function will be added as a feature soon.

Check our video on how custom fields can be created. 

How to create custom field for Listings 

1. Go to menu "Listings" and at the top, click on the "Manage custom fields" button.
   
   
2. Enter a short custom field name that describes best what information it contains.
3. Select the type of data you wish to store, such as - Text: Single text line,¡ or Number: number only or Text area: multi-text lines.
4. Is public yes or no: In the near future, custom fields can also be used inside the booking engine for example. By marking it not public, you're preventing sensitive data to be visible for guests.
5. Save your new field.

You have now created a custom field that can be used for storing new information per listing. To do this, follow these steps:

1. Go to menu "Listings".
2. Click on the "Edit" button for the listing.
3. Click on the tab "Custom fields".
   
4. Enter the listing specific information per field.
5. Save your settings.

How to create custom field for Reservations 

1. Go the menu "Reservations" and at the top, click on the "Manage custom fields" button.
   
2. Enter a short custom field name that describes best what information it contains.
3. Select the type of data you wish to store, such as - Text: Single text line, Number: number only, Text area: multi-text lines.
4. Is public yes or no. In the near future, custom fields can also be used inside the booking engine. By marking it not public, you're preventing sensitive data to be visible for guests.
5. Save your new field.

You have now created a custom field for reservation details. To use it, follow these steps:

1. Click on details for one of your reservations.
2. Click on "Edit" button at the top of the detailed view.
3. Scroll down to the section custom fields.
   
4. Enter the new details for this reservation.
5. Click on the "Save" button at the bottom of the window.

Using custom fields in Messages

You can use the custom fields in Automated messages. Here you can find how this works.