Learn how to create and use custom fields in Hostaway messages and automations to personalize communication with reusable values.

Manage Custom Fields

When you add information to Hostaway, this information is shown in fields. This way, you have a field "guest_name", "country", etc.

When you need to store additional information in Hostaway, you can use the option called Custom fields. For example, you can add a field to the reservation details for "Passport number" or add a custom field "Toilet paper rolls" to tasks so your cleaner knows how many rolls are needed to be in the apartment.

Note: Custom fields cannot be used for manual messaging.

Check our video on how to create custom fields.

 

How to create custom fields for listings?

1. Go to Listings and at the top, click on Manage Custom fields
   
   

2. Enter a short custom field name that best describes what information it contains

3. Select the type of data you wish to store, such as - Text: Single text line,¡ or Number: number only, or Text area: multi-text lines

4. Is public yes or no? If yes, it will appear on the Guest Portal and Booking Engine. If not, it will not appear

5. Save your new field

You have now created a custom field that can be used for storing new information per listing. To do this, follow these steps:

1. Go to Listings > Edit > Custom Fields

2. Fill in the information

3. Save
   
   

How to create custom fields for Reservations

1. Go to Reservations and at the top, click on Manage Custom fields
   
   

2. Enter a short custom field name that best describes what information it contains

3. Select the type of data you wish to store, such as - Text: Single text line, Number: number only, Text area: multiple text lines

4. Is public yes or no? If yes, it will appear on the Guest Portal and Booking Engine. If not, it will not

5. Save

You have now created a custom field for reservation details. To use it, follow these steps:

1. Go to Reservation > Edit > Scroll down to Custom Fields

2. Fill in the information

3. Save

Using Custom Fields in Messages

• You can use the custom fields in Automated messages
• Nesting tags within a custom field is supported