Use this guide to export listings from Hostaway to Booking.com, understand the setup requirements, and complete the steps needed before opening the listing to guests.
 

Exporting listings to Booking.com

The Hostaway software allows you to create new listings on Booking.com by exporting them from Hostaway.

We suggest you use this function if you have or plan to add many listings. If you have fewer or if the listings already exist, it is better to create them manually on Booking.com.

Before exporting

• Listing export is available regardless of the number of listings you have
• You will need a Booking.com Legal Entity ID (LEID). Please contact Booking.com if you don't already have one
• If Booking.com does not manage guest payments, you will need to connect to a payment provider and use the Hostaway guest payment feature
• The Hostaway software exports the listing content once. If you need to adjust images, bed types or content after the listing creation, you will need to do this manually on Booking.com
• Create a Booking.com Account. Click on this link and make sure you select "Hostaway OY" as your channel manager. The local Booking.com office will contact you to prepare your account.

Exporting a listing to Booking.com

Preparing your listings for content export

You can only export one listing per address. If you have multiple listings for the same address, you will need to create them manually on Booking.com.

Please follow the next steps to prepare your listings for export:

1. Go to your Hostaway Dashboard > Listings
2. Select the listing you would like to export > Edit
3. Fill in the required information
4. Save

To ensure a successful export, please ensure that the following details are completed:

1. Basic Information tab. Every single field is mandatory. Property type must match the channel-specific Booking.com room type (found in the channel-specific tab)
2. Correct and complete address details
3. Property names 
   • Should have at least 3 characters
   • Should  not include more than 5 numbers tt
4. Photos and Tags
   • Requirements. At least 5 photos
   • Highly recommended for better ranking. Good quality, properly tagged photos (about 20)
   • Tags are mandatory
   • Photos are compressed automatically to fit the standard for the channels and the website; if they're too heavy, they affect performance. It's recommended to re-upload the picture or use a different quality so it's not as compressed when uploaded. We currently resize images to approximately 1280 x 900, but the minimum size for photos to be uploaded is 1024 x 683 pixels
5. Price & fees. The number of guests included must match and cannot be more than the total number of guests allowed under the basic info tab

   • Make sure the listing has a price, currency, number of guests included in the price, and price per extra person

6. Additional Info. Please always fill in the check-in and check-out times and square meters

   • Language must be set to English, and all content must be written in English

7. Channel-specific title and description. The best practice is to have different titles and descriptions per channel:
   • The title should not exceed 30 characters
   • The description should not exceed 9999 characters
8. Contact person information (name and international phone number)
9. License. Only if required in your city
10. Amenities

Booking.com Legal Entity ID (LEID)

Follow these steps to add your Booking.com LEID to Hostaway:

1. Go to your Hostaway Dashboard > Channel Manager > Booking.com > Configure
2. Click on "+Add Legal Entity ID" > Enter Legal Entity ID
3. Save

Export your listings

1. Go to your Hostaway Dashboard > Channel Manager > Booking.com > Configure
2. Select the listing you would like to export > Click on Export

Export process

1. Hostaway will review the listing and, when confirmed that each one is correctly set up, will export the listing to Booking.com
   • If not, Hostaway will contact you and ask you to edit your listings
2. Then, Booking.com will review (automatically or manually) the export
3. Then, Hostaway will send you an email explaining the information you need to check and how to open your property:
   • Update your markup in Hostaway (Channel Manager > Settings)
   • Ensure your VAT/taxes and cleaning fees are correctly set on Booking.com. Please note that although you can enter/visualise these values in Hostaway Dashboard > Listings > Prices & Fees, due to integration limitations, these values are not synchronised with Booking.com
   • Go to Channel Manager > Channels > Configure Booking.com > Search for the listing and click on the Open button.
4. On the main listings page, you will see that each listing is assigned different logos of the channels it is connected to. By clicking on each logo, you will be redirected to the listing page of the particular channel. In the case of Booking.com, the link will work after 24-48 hours after the property is set to Open/Bookable.
   
   
    
5. The description may be further modified by Booking.com after export; this is due to their internal policy and cannot be updated or changed from Hostaway. The automatic description set on their side is based on the listing content and amenities, which are explained in the following articles:
   • Changing your property description or room details
   • Updating your property page and host profile

Exporting time

• We check newly exported listings every calendar day
  • If a property cannot be exported, we will send you an email with the information that needs to be updated
  • If the property has been updated, we will email you the information on how to open the property (as explained in this article, under Export Process, point 3)
• Hostaway will assist you with the export, but you remain fully responsible for checking your listings and settings on Booking.com before and after opening, and when accepting new guests
• Hostaway will never open a listing without your authorization. Make sure you check your emails after exporting so we can ask you for more information or let you know that the property is ready to open