Use this guide to connect and link your Booking.com account to Hostaway, complete the Booking.com integration through the Booking.com Extranet and channel manager, map listings using your property ID and room ID, and sync rates, availability, and reservations.
In Booking.com
Create/prepare your listings in Booking.com
Before you start, please ensure you have everything needed to connect:
- Each room category must have a maximum of one room to sell on Booking.com, except if you use the multi-unit feature. Read this article on the Booking.com website
- Each room category must have a rate plan, and the rate plan should have complete information. If you use several rate plans (Standard, Non-Refundable), read this article
- If you have several rooms in one Booking.com property, you will have to map all listings
- Before connecting, make sure that your calendar is not fully blocked on the Booking.com side
Notes
- After the connection, Hostaway will import ongoing and future reservations from Booking.com. Keep in mind that we cannot import past check-ins for this channel.
- The imported reservations are confirmed reservations only. Booking.com does not provide full reservation details, including credit cards, for reservations imported after their initial creation; however, the upcoming reservations will have the expected full details.
- After the connection, Hostaway will import only messages for future Booking.com reservations
- Self-service requests are structured requests that guests can make after a reservation has been confirmed, including changes to check-in/check-out times, bed preferences, extra beds, parking, and airport shuttle services. While Booking.com now supports these requests through its Messaging API with the "Enable special and structured requests" feature, Hostaway does not yet support this functionality. We are actively evaluating this feature and have added it to our product roadmap for future development.
- The Hostaway settings will not be synchronized after the listing mapping/connection. So if you need to change pictures, bed types, cleaning, or other fees or content after the mapping, you will need to do this manually on Booking.com
- Contact details (phone and email) will not be imported due to GDPR rules
- Once connected, check your rates in both calendars, Hostaway and Booking.com Extranet
- One Booking.com Listing can only be connected to one Hostaway Account
- One Booking.com reservation can only exist in one Hostaway Account
- You can manage Booking.com calendar and rates from the Hostaway Dashboard, but you cannot manage specific restrictions, discounts, or promotions; they are set directly from Booking.com Extranet
- Any discrepancy or error on the Booking.com page should be reported directly to the Booking.com Support team
How to contact Booking.com?
In case you experience any difficulty on the Booking.com Extranet, we advise you to contact them directly by following the steps below:
- Go to your Booking.com Extranet > Log in
- Click Inbox > Booking.com messages
- Click See contact options > Select a topic and subtopic (if applicable)
- Click See all contact options
- Message/Call
Apply for a connection within Booking.com Extranet
- Go to your Booking.com Extranet for the property. If you don't have a Booking.com account, click here
- Choose Account > Connectivity provider > Click Search
- Search for Hostaway
- Select Hostaway, make sure all options are checked
-
Extranet Access > You'll have to tick this checkbox to grant Hostaway extranet access
- This allows Hostaway to troubleshoot and solve issues faster. Access can be changed anytime
- Without access, you won’t be able to see the admin.booking.com calendar and other features anymore when connected to Hostaway
- Click Connect
- Successfully requested a Connection from Booking.com to Hostaway
Selecting Hostaway as the connectivity provider, and receiving the following error?
The issue is not on Hostaway's side, but on Booking.com's side.
The root cause is that the verification procedure with Booking.com has not been completed - Booking.com's local team handles this verification.
Once Booking.com completes the verification procedure, you'll be able to connect, and the error message will disappear.
For additional support on this matter, you need to contact Booking.com's customer support team.