Confirm a booking engine inquiry
Please note that this is the same for Google Travel for Google inquiries.
The guest sent an inquiry using my Hostaway Booking Engine or via Google Travel, how can I confirm it?
- You received the inquiry
- You agree on all details with the guest
- You send the Guest Portal link to the guest for them to enter a valid credit card on the option Finalize Booking. If the card is approved, this will change the reservation status from Inquiry to New
Make sure to charge the guest - Either via auto charge or manual charge
- Once the status changes, the auto-messages, tasks, and all the rest will be triggered
Important: Inquiry does not have a credit card so when confirming an inquiry, you will need to collect the guest credit card using the Guest Portal.
It's also possible to approve the inquiry from the conversation on the inbox or from the inquiry details before the credit card details are collected, keep in mind this will become an active reservation with no payment method, but this can still be added by the guest through the Guest Portal at any time:
Improve inquiry from the inbox
Improve inquiry from the reservation