- This article is intended for customers who have already signed an agreement with Safely and are using our Marketplace Solution
- If you are looking for information about Hostaway Insurance Powered by Safely, which is a separate in-app solution, please refer to this article for guidance
Steps on Hostaway
- Go to the Hostaway Dashboard
- Click on Marketplace within the dashboard
- Search for Safely and click the Connect button
- Click Create to generate your API credentials
- Copy your Account ID and Secret Key
The secret key is shown only once — save it somewhere safe.
Steps on Safely
Step 1
Once you have collected the Account ID and API Key, copy and paste them into an email and send the key to Safely at concierge@safely.com to connect your Hostaway account.
Step 2
Set up your fees for each property based on the booking channel.
Direct Bookings
These fees can be applied to direct reservations coming from the Booking Engine, WordPress plugin, and the Hostaway dashboard:
- Go to Listings on the left menu
- Click Edit on any listing
- Click Price & Fees
- Find the section Direct Channel Fees
- Click Add Fee > Select Fee Type – Suggested fee type: Insurance Fee
- Enter the following:
- Name
- Amount
- Type – Flat, Percentage, Per Night
- Fee Applied
- Check Mandatory
- Save
Note: The Safely fee needs to be mandatory. It will always appear in the reservation and is not removable by the guest. The mandatory direct channel fees are automatically added to the Hostaway reservation amount during checkout.
Channel Specific Fees
- Go to Listings on the left menu
- Click Edit on any listing
- Select Channel-specific
Airbnb
- To apply the Safely insurance fee for the Airbnb channel, you should add it as a management fee rather than a custom fee. The way to do this is by including the Safely insurance fee as part of your overall management fee for the Airbnb listing. This allows you to pass along the Safely insurance cost to your guests without needing to set it up as a separate custom fee.
- To add a fee for insurance to all Airbnb reservations on a per-night basis, you have two options:
- Markup the base rate for the reservation
- Use one of the other options provided by Hostaway, such as adding a service fee or damage protection fee. However, there is no direct option within Airbnb to add a per-night insurance fee.
Select:
- Resort fee. Fees are added to the rent rate
- Community fee. Fees are added to the rent rate
- Management fee. Fees are added to the rent rate
- Linen fee. Fees are added to the rent rate. Cleaning Fee - Fee must be a Flat $ amount per reservation or % markup. Please note that Airbnb does not accept per-night fees
Vrbo
Adjust your nightly rate or cleaning fee
Booking.com
All fees are set within Booking.com by the property and then pushed back into your Hostaway account.