How to connect with SafeGuest?

Short-term rentals have become incredibly sophisticated. The guest screening process... not always. SafeGuest helps close that gap with guest verification, risk assessment, and damage protection—all free for hosts.

Steps on Hostaway

1. Go to the Hostaway Dashboard
2. Click on Marketplace within the dashboard
3. Search for Safeguest and click the Connect button
   
   
    
4. Click Create to generate your API credentials
5. Copy your Account ID and Secret Key
   
   
   
   ⚠️ The secret key is shown only once — save it somewhere safe.

Steps on SafeGuest

Interactive Demo

1. Create a new account
   1. Go to https://app.safeguest.ai/?view=signup and enter your name, phone number, email, and password. 
2. Check the boxes to accept the Terms and Conditions
3. Click on Create an Account
4. A verification email will be sent to your email address
5. Verify your email address 
6. Once your email is verified, you will receive a "Success" message
7. Click Continue
8. On the SafeGuest onboarding screen, select Hostaway from the list of integrations and click the Continue button 
9. Enter the copied Account ID and API Key, and click the Continue button
10. You will be automatically redirected to the SafeGuest Home page, where you will be asked to complete the account setup
11. To complete the account setup, click the Settings button at the top right of the page:
    • Click the Profile Details button
    • Upload the Profile Photo and enter your Organization Name
    • Then click the Save button to save the changes
12. Click on the High Risk Bookings button
    • On this page, you can add multiple email addresses to receive notifications whenever a high-risk booking is detected
    • As you add email addresses, they will appear in the table
13. Click the “Currency” button.
    • On the “Currency” page, you can change the currency for the security deposit and update the security deposit amount. Enter your bank details, which will be used during claim processing.
    • Then click the “Save” button to save the changes.
14. Click the “White-Label” button.
    • On this page, you can upload your company logo and set your Primary and Secondary brand colors.
    • You can reset the settings by clicking the “Reset” button.
    • You can also preview your changes without saving them by clicking the “Preview” button.
    • Once you are ready, click the “Save” button to save your changes.
15. Click the “Exclude” tab.
    • Choose how you want to exclude guest verification: “By Channel” or “By Property”
    • For demonstration purposes, let's select “By Channel”, then click “Continue”.
    • Turn on the toggle for the channel you want to exclude (in this case, we turned on the Airbnb toggle), then click “Save”.
16. Go to the “Channel” tab and review the connected Hostaway account. The Verification Process shows as OFF.
    • Click the “Turn On Verification Process”.
17. Choose how you want to send verification URLs to guests.
    1. If you select “Send via Hostaway automation”, then you need to set up the automation in Hostaway.
    2. [Recommended] If you select “Send automatically from SafeGuest”, then SafeGuest will share the verification URL with the guests via OTA/Emails/SMS. You don’t need to set up any automation in Hostaway.