Stay is an AI-powered guest communication platform that automates guest messaging over WhatsApp across the full booking lifecycle — pre-arrival, check-in, mid-stay, and post-checkout. Stay handles repetitive guest questions automatically using a property-specific knowledge base, detects complaints through sentiment analysis, and escalates only the conversations that need human attention.
Steps on Hostaway
- Go to Hostaway Dashboard
- Click on Marketplace within the dashboard
- Search for Stay and click on the Connect/Configure button
- Click Connect to start generating the keys, then click Create
- Your new Account ID and API Key will be shown on screen
- Copy and save the API Key immediately — it will only be visible once
Steps on Stay
- Go to app.gostay.ai and click Sign up
- Create your account with your name, email, and a password
- In your Stay dashboard, navigate to Channel Managers → Hostaway and click Connect Hostaway
- Paste your Account ID and API Key into the relevant fields, then click Connect
- Stay will display the full list of properties from your Hostaway account — select which ones to activate, or use Connect all properties. Once a property is connected, its bookings are automatically pulled into Stay (Stay only reads from your bookings and never overwrites data in Hostaway)
- For each property, go to Properties → Knowledge Base and upload your property guide (Wi-Fi password, check-in instructions, house rules, local recommendations, etc.) so Stay's AI can answer guest questions accurately. Any question Stay can't answer is flagged on the property page, and once you answer it, Stay learns it permanently
- Configure message timing per property. Default triggers include: booking confirmation, before check-in, check-in day, mid-stay, pre-checkout, checkout, and post-checkout
You're all done. Once your properties are synced and your knowledge base is in place, Stay goes live: bookings sync automatically, and guests start receiving WhatsApp messages based on your schedule. You'll receive real-time WhatsApp escalation alerts whenever a guest message needs your attention — complaints, special requests, or questions Stay can't confidently answer.
Need help? Email hello@gostay.ai