Guide to connect your Hostaway account to HopySuite and synchronize listings, reservations, and contacts.
Steps on Hostaway
- Go to Hostaway Dashboard
- Click on Marketplace within the dashboard
- Search for HopySuite and click on the Connect button
- A small box will appear > Click on Create
- The Account ID and the API Key will be presented in a new window
- Copy your Account ID and API Key and keep them somewhere safe for later
Steps on HopySuite to connect Hostaway
- To integrate Hostaway, our team must activate your HopySuite account.
- If you haven’t done it yet, contact them: support@hopysuite.com
- Or request a demo here: https://hopysuite.com/index.php/prenota-una-demo/
- Log in to HopySuite
- Go to Configuration → Integrations → Hostaway
- Enter:
- Account ID
- API Secret Key
- Click Save configuration
What happens next
- HopySuite saves the Account ID and API Secret Key.
- HopySuite automatically generates an Access Token (required for API calls).
- Synchronization can start immediately (via automatic cron jobs
Connection management (status & actions)
From the Hostaway page, you can manage the integration status.
Integration status
- ✅ Connected — configuration present and integration active
- ⚠️ Account disabled — configuration present but integration disabled
- ℹ️ Missing token — token needs to be regenerated (save or enable the integration)
Available actions
- Save configuration (updates credentials and generates a new token)
- Enable account / Disable account
When enabling the account, HopySuite may regenerate a valid token to ensure the connection.
What data do we import from Hostaway?
HopySuite imports only the data strictly necessary for the integration to work.
- Listings / Properties. General property information such as identification data, location, capacity, main features, schedules, and images.
- Reservations. Reservation data, including status, stay dates, guests, main amounts, guest contacts, and channel information.
- Owners / Contacts. Hostaway does not always provide a dedicated owner's endpoint. When unavailable, HopySuite derives owner contacts directly from listing data.
✅ No other data is read or stored by HopySuite beyond what is strictly required for the integration.
Support
If you need help:support@hopysuite.com
Recommended subject: Hostaway Integration
For faster support, please include:
- HopySuite account ID
- Hostaway Account ID (if available)
- Screenshot of the Hostaway page in HopySuite
- Any visible error messages