Learn how to connect ChargeAutomation to Hostaway and use it as a payment provider for processing guest payments.
We are happy to announce that Hostaway is now integrated with ChargeAutomation.
ChargeAutomation is an online check-in tool used to collect Guest ID, selfie, document, custom questions, e-signature & guidebook.
Another powerful feature of ChargeAutomation is the ability to collect security deposits, reservation payments, and upsells during pre-check-in.
You can find more information about ChargeAutomation from here
How to Connect?
You first have to enter your Hostaway account and go to the Hostaway API settings or just do it step by step as described below:
- Log in to your ChargeAutomation account here
- Connect your payment gateway (for example, Stripe, etc) and choose if you want to turn on the "Chargeback Protection" feature, then click continue
- In the PMS connection window, choose Hostaway from the PMS list.
- You will now need the "Account ID/ Hostaway Client ID" and "API key" from Hostaway which you saved. Paste them onto your ChargeAutomation account.
Copy the link below and paste it into the url field in the Unified webhooks section in Hostaway. (userAccountID) must be your ChargeAutomation account ID without the brackets.
Link: https://app.chargeautomation.com/api/hostaway/unified/(userAccountID)
(For example: https://app.chargeautomation.com/api/hostaway/unified/12345, please do not use this. This is just an example)
Now you can continue and customize your guest experience & payment rules per Booking Channel & per Property. The last step is to activate your properties, and you're ready to go.
The rules you set above will apply to new reservations after you go live. You can also manually share the same rules with existing reservations if you choose to.
Data Sync
When you connect Hostaway and ChargeAutomation, booking data will sync automatically.
Below is a list of data that syncs automatically
| New Booking Received |
| Pre Check-in Completed |
| Upsell Purchased |
| Payment Successful |
| Payment Failed |
| Refund |
| Security Deposit Authorization Success |
| Security Deposit Authorization Fail |
| Change In Reservation Dates |
| Change In Reservation Amount |
| Booking Cancelled |
| Document Uploaded by Guest |
| Map Guest answers to any Hostaway Field |
If you have any questions related to ChargeAutomation, you can refer to their support guide here
Charge Automation has 24/7 support. Please be sure to use the chat, and someone will attend to your question.
If you would rather speak to someone from the charge automation support, click here to schedule a zoom call.