How to add a Door Code to an Automation?
If you are using a door code system and want to provide this information to your guest, you can include it in the automated message. There are 2 ways of using it:
Using Standard Field
You can use a standard field called Door code during the automation creation.
This information comes from the Reservation > Door code field.
Note: Please keep in mind that you must enter this information manually. If this field is empty in the reservation details, the system will add the door code that is in Listings > Edit > Additional info:
- if the option "Automatically generate a door code" or "Use the last 4 digits of the guest’s phone number" is selected, then a door code will appear in the reservation
- if a static door code exists in listing settings but the above options are not selected, then no door code will appear in the reservation
Using Custom Field
You can create a custom field on the reservation level.
Once created, you will find this field in the reservation details > Custom Fields:
Note: You have to add the door code manually. This custom field can be used in the automation:
In case this information was not added previously (door code) before sending the automated message, the custom field space will be blank.
It’s confusing, but the listing level access code isn’t meant to be filled in the reservation details. Instead, it’s used for automation when there isn’t one set for the reservation
This client went and added a code to the reservation, hence why the listing level access code is not used in the automation
if you set for it to generate a random code or if you set it for the 4 last digits of the phone, it generates the code on the reservation, however if you set it as fixed code, it doesn't generate it on the reservation.
static door code is not created on the reservation, only a random one or the one with the last 4 digits of guest phone number)