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Airbnb: Update Listing Content

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  • Updated

Learn how to update Airbnb listing content from Hostaway, which fields sync to Airbnb, and what to review when changes do not appear as expected.

 

Updating and exporting your listing content to Airbnb

If you make changes to the listing content, you may need to save and export them to Airbnb.

To find out if a field syncs with a channel, you can identify these fields by reading this article.

 

To update your listing, follow these steps

  1. Go to your Hostaway Dashboard > Listings

  2. Find the listing where you want to change the settings and click Edit

  3. Change the settings and click Save & Export in each tab where you make changes

Or

  1. Go to Channel Manager > Channels > Configure for Airbnb

  2. Click on the Export Listing button > Select the listing and confirm

 

The following fields can be set in Hostaway and exported to Airbnb

Price & Fees & Taxes

  • Base Price
  • Currency
  • Weekly discount / Monthly discount
  • Refundable Damage Deposit fee 
  • Apply a price for an extra person for each guest after 
  • Price for an extra person
  • Cleaning fee (requirement: min value is USD 5, max value is USD 600 + 25% of the lowest nightly price)
  • Pet fee - set as per the reservation as a flat fee
  • Short-term cleaning fee - Applied for reservations of 1-2 nights 
  • Resort fee
  • Community fee
  • Management fee. Airbnb will show it as part of the nightly rate, but will report it separately to Hostaway, where the base rate (accommodation) and fee will be distinguishable
  • Linen fee

 

Additional info

  • House Rules. Airbnb house rules are important as an attractive description, clear photos, and a catchy headline for your Airbnb listing. Guests need information and direction about your home and what you allow. However, links and contact info (phone number or email) can't be shared in this field; the export process will fail
  • Is Instant bookable
    • If "Yes", the listing will be instantly bookable
    • If "No", the listing will be Requested to book
      • If you deny the Request to Book with the reasons "The dates are unavailable" or "I want a different price, trip length, or check-in day", the reservation request will be voided, and the reservation dates will remain blocked unless manually made available
      • If the Request to Book does not receive a response within 24 hours, the reservation dates will remain blocked unless manually made available. The blocking of dates is done to encourage prompt response from the Hosts. Otherwise, the dates previously blocked by the Request to Book will revert to available
  • Airbnb Advance Notice. Allow guests to send reservation requests without advance notice
    • If a day is selected, this option will appear > For Instant Book hosts: Allow guests to send reservation requests without advance notice
  • Minimum nights / Maximum nights
  • Airbnb advance notice time
  • Check-in time starts 
  • Check-in time ends
  • Check out time 
  • Airbnb Check-in instructions

Note

Airbnb check-in instructions should be saved and exported to Airbnb to reflect in the channel. The description will be displayed to the guest 48 hours before the check-in. This field is also populated during listing import, and bulk updating is also possible.

 

Channel Specific

  • Airbnb Preparation Time. Number of nights that will be blocked before and after reservations
  • Instant booking allowed category (same as ‘Guest requirement’ in Airbnb). Applies only to instant booking listings (in the Additional info Tab). This is a required field for Airbnb. If this field is left blank, then the Instant Book will not be applied to the listing
  • Discounts ( to specify Last-minute and Early Bird discount start dates and percentages)
  • Airbnb listing Name
  • Airbnb listing descriptions. The description in Airbnb includes the following fields: 'Summary', 'Space', 'Access', 'Interaction', 'Neighborhood_overview', 'Transit', and 'Notes'.
  • Listing Expectations
  • Checkout tasks

 

Amenities & Policies

  • Suitable for children. If not selected, the field "Details" (which also syncs) needs to be filled
  • Suitable for infants. If not selected, the field "Details" (which also syncs) needs to be filled
  • Allows smoking
  • Allows events
  • Allows pets
  • Allows Luggage Dropoff
  • Allows Long-term stays
  • Allows Cleaning before checkout
  • Cancellation policy
  • Long-term cancellation policy

 

Listing Description & Photos

  • Photos or listing descriptions will sync with Airbnb when you adjust them in listing edit and click on the button Save and export
  • Some images potentially do not pass Airbnb validation without the warning provided by Airbnb at this time. These images will not show up on the Airbnb side after export
  • The Airbnb algorithm can change the photo order, showing different results on the Airbnb live website
  • You must avoid sharing links and contact info (phone number or email) in the tab Additional Info > "House Rules" field. If you update a photo, the export process will fail

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