Learn which listing content fields are exported from Hostaway to connected channels and what to expect when updating listing information.
How to Identify Which Listing Fields Get Updated Per Channel
- When managing listings across multiple channels, it's crucial to understand which fields will be updated for each specific channel.
- This knowledge helps you maintain accurate information and avoid unintended changes to your listings.
- To know which channels we export to, check this article
Step-by-Step Instructions
1. Navigate to Your Listings
- Go to the Listings section in your dashboard
- Locate the listing you want to review
2. Access the Edit Mode
- Click the Edit button for your selected listing
- This will open the listing editor interface
3. Identify Channel-Specific Field Updates
- Look for the "?" (question mark) icon next to each field
- Click on these help icons to reveal detailed information about which channels support or do not support the export of the field
4. Icon Legend
- Not supported: for that channel, this field is not being exported
- Every 24 hours, the field is exported to the channel every 24 hours
- Connect: that channel is connected to the listing
- Manual: field info can be re-pushed to the property (trigger the push), or the user can do it manually on their Extranet
Export Listing Info to Booking Channels (OTAs)
To export listing information to different platforms, please follow the next steps:
- Go to your Hostaway Dashboard > Listings
- Find the listing you would like to edit > Click Edit
- Find the information you would like to update > Additional info tab
- Enter the info
- Click Save
Channel Field Synchronization Reference
Although, as we informed you above, you can check which fields or settings synchronize with each channel through the question mark icons, below we provide you with a comprehensive table where you can quickly reference this information.
Quick Reference Guide
This comprehensive reference table allows you to quickly identify which fields and settings are synchronized with each sales channel without having to navigate through individual listing editors. Please read the notes below the table for a complete understanding of the synchronization with the channels.
| Hostaway Field | Airbnb | Booking.com | Vrbo | Expedia |
|---|---|---|---|---|
| Base Price | Yes | Yes | Yes | Yes |
| Currency | Yes | Yes | Yes | Yes |
| Weekly/Monthly Discount | Yes | No | No | No |
| Cleaning Fee | Yes | Yes(6) | Yes | Yes |
| Pet Fee | Yes | No | Yes | Yes |
| Extra Person Fee | Yes | Yes(6) | Yes | Yes |
| Refundable Damage Deposit | Yes | Yes(6) | Yes | Yes |
| Resort/Community/Management Fee | Yes | No | No | No |
| Linen Fee | Yes | No | No | No |
| Listing Name | Yes | Yes(6) | Yes | Yes |
| Description (Summary, Space, etc.) | Yes | Yes(6) | Yes | Yes |
| House Rules | Yes(1) | Yes(6) | Yes(1) | Yes |
| Photos(4) | Yes | Yes(6) | Yes | Yes |
| Amenities | Yes | Yes(6) | Yes | Yes |
| Minimum/Maximum Nights | Yes | Yes | Yes | Yes |
| Advance Notice | Yes | Yes(6) | Yes | Yes |
| Check-in/Check-out Times | Yes | Yes(6) | Yes | Yes |
| Instant Book | Yes | Yes(6) | Yes | Yes |
| Booking Window(3) | Yes | Yes | Yes | Yes |
| Preparation Time | Yes | No | No | No |
| Rate Plans | No | Yes | No | Yes |
| Taxes (VAT, City Tax, etc.)(7) | No | Yes(6) | Yes | No |
| Calendar Availability | Yes | Yes | Yes | Yes |
| Reservation Source Attribution | No | No | Yes(2) | No |
| License Info(5) | No | Yes(6) | Yes | No |
Notes
- (1)House Rules: Do not include contact info or links for Airbnb/Vrbo, or sync will fail
-
(2)Reservation Source Attribution:
- For Vrbo, you may need to manually set the source for imported reservations during a software switch
- For software switches (e.g., moving to Hostaway from another PMS), you may need to manually import reservations and set the correct channel source for proper sync
- (3)Booking Window: Should only be set in Hostaway or the channel, not both, to avoid conflicts. If you have issues with dates not syncing, try toggling the booking window off and on, or remap the listing
- (4)Photos & Descriptions: Always avoid contact info or links in fields that sync to Airbnb or Vrbo, as this will block the sync
- (5)License Info: The License number is called Registration Number on Airbnb and must be entered in the Airbnb Dashboard following the steps
- (6)Booking.com Listing Content Export: The Hostaway software exports the listing content once, the first time you export it. After that, if you need to adjust photos, bed types, or any content after the listing creation, you must do it manually on Booking.com Extranet. Moreover, due to Booking.com mapping restrictions, property details marked with a (6) in the compatibility table cannot be automatically synchronized when mapping a property. You will need to manage and update these elements directly in your Booking.com Extranet dashboard.
- (7)For Booking.com, when you export the listings, make sure the taxes are correctly exported
- Manual Blocks: If you block dates in Hostaway, they will sync to channels. If you block dates in a channel, they may not sync back to Hostaway
- Some fields (like rate plans, markups, or booking window) should only be set in one place (Hostaway or the channel) to avoid conflicts.