Learn how to configure online check-in forms and send door codes so guests receive access details at the right stage of the reservation journey.
Ensuring the Door Code is only visible after submitting the form
Guests can only access the Guest Portal if they have the link, sign the Rental Agreement, or fill out the Online Check-in Form.
To make sure guests fill out the form before they can see the Door Code:
- Go to Listings > Edit > Guest Portal > Add a Rental Agreement.
- If you do not need one, you can use it as a reminder of the house rules
- Still, in the Guest Portal tab, activate the Online Check-in Form and check the box "Include Rental Agreement if not signed".
- This will include the Rental Agreement in the Online Check-in Form if it has not been previously signed, and will prevent submitting the form before signing the agreement
- Make sure that in your message automation, you do not provide the link to the Guest Portal, nor the Rental Agreement - only the Online Check-in Form.
- This way, guests will have to go through the form and sign the agreement before getting access to the Guest Portal to see the Door Code
To learn more about Online-Check-in-Form