What is the Hostaway Guest Portal?

You can find the Guest Portal in each Reservation Detail. Every Reservation has a unique Guest Portal that can be shared with your guests by sharing the URL link with them.

Once in the Guest Portal, the guest can see their Reservation Details: listing information, listing description, amenities, any sensitive information, photos, and Google Maps.

The Guest Portal has 2 statuses:

Confirmed, for reservations coming from channels or that already have a credit card. In the confirmed status sensitive information is shown and there is no specific call to action.

Payment, for reservations that do not have credit card information and are not coming from channels. In the payment status, the guest is prompted to add their CC details, and sensitive information is hidden (address, door code, wifi).

If details are needed regarding payment they can find their invoices in the Guest Portal.

Adding a Credit Card through the Guest Portal

If credit card details need to be updated the guest can securely update their card using the Guest Portal under Payment, then click Add Payment. Once the card details have been entered, they will sync to Stripe and the card can be charged instantly. This is a great feature for guests who do not wish to provide credit card details and would like a secure way to update their card information.

Guests can add multiple credit cards via the payment tab on the guest portal. The latest card added will be automatically set by default. You can also change the default card manually to charge different cards when using the Stripe integration.

To make the inquiry reservation flow seamless, whenever a guest adds their credit card information to an inquiry through the Guest Portal it is automatically updated to a reservation with the status 'New', triggering automations, charges, and everything else.

Guest Portal in an Automation

You can automatically send the guest portal link in automation by selecting the {{guest_portal_url}} field (Fields > Standard Fields).