Simplify and optimize the management of your vacation rentals through a unified platform for managing smart devices, guest experiences, and operations. Operto helps property managers and owners automate routine tasks, reduce costs, increase efficiency, and provide a better experience for guests.
Operto Guest is a mobile-first web application that streamlines the guest experience from pre-stay through to check-out. With a focus on automation and communication, Operto Guest provides features such as enhanced digital check-in and access, digital guidebooks, and amenity upsells to improve guest engagement and save time. The platform integrates with leading property management systems (PMS) and smart devices, such as smart locks and thermostats, to provide a seamless guest experience. Custom branding and multi-language support allow for a personalized touch.
Operto Guest is designed to enhance the guest experience while enabling hosts to focus on providing outstanding hospitality. Operto Teams is a powerful software solution for vacation rental managers, providing a streamlined platform for managing staff, guests, and properties. With features like automated scheduling, task management, and maintenance tracking, Operto Teams helps vacation rental managers save time and provide better guest experiences.
You must be an account admin for both Operto and Hostaway to complete the following process.
Importing properties into Operto:
- Log in to your Operto account
- Click here to navigate to the integrations page
- Locate ‘Hostaway’ and click ‘Connect’. This will open up a new pop-up window
- From a new browser tab, log in to your Hostaway account
- Create an API key following the steps below:
- Go to the Hostaway Dashboard
- Click on Marketplace within the dashboard
- Search for Operto and click the Connect button
- Click Create to generate your API credentials
- Copy your Account ID and Secret Key
- Moving back to your Operto dashboard, paste the copied ID into ‘Account ID’
- Move back to the Hostaway dashboard and copy the ‘API Key’
- Paste this into ‘API Key’ in the Operto dashboard
- Once both the ‘Account ID’ and ‘API Key’ are copied from the Hostaway dashboard and into the Operto dashboard, click ‘Connect’
- Hit the refresh button on your web browser, and then you will see that the status will change to ‘Connected’
- Navigate to the ‘Units’ tab on the left-hand sidebar of your Operto dashboard
- Click on the ‘Unactivated’ tab. You will see a list of all your imported properties
Customizing guest messages to include access codes
For your guests to automatically receive their access codes, you will need to configure your message settings in your Hostaway dashboard
- From your Hostaway account, click on the ‘message’ icon on the left-hand sidebar
- Click on ‘Automations’ on the top right of the navigation pane
- In the body of the custom ‘Message’ field, you will need to include both standard fields from the drop-down menu: {{door_code}} and 1{{door_code}}. These are your check-in and check-out codes, respectively.
- You'll also want to ensure you have two messages scheduled to be sent out to the guest:
- The first one will be 1 hour after the reservation has been made with the 'always trigger' box checked
- The second one will be 3 hours before departure time with the always trigger box checked
- Example
- Introduce {{door_code}} for your check-in instructions and 1{{door_code}} for check out.
Important notes
- If you are using auto or fixed codes, these must be disabled in the Hostaway Dashboard before integration:
- In the Hostaway Dashboard, the listing must not have the door code filled in; otherwise, Operto door codes will not work correctly in message automation
- In the Hostaway Dashboard, the listing should have automatically generated codes disabled; otherwise, the code will not be set for Operto-generated locks
Find out more about Connected by August/Yale Access App - How to Add Operto as Owner