How to Integrate with Operto – Hostaway

You must be an account admin for both Operto and Hostaway in order to complete the following process

Importing properties into Operto:

1. Login to your Operto account

2.Click here to navigate to the integrations page

3. Locate ‘Hostway’ and click ‘Connect’. This will open up a new popup window

4. From a new browser tab, login to your Hostaway account

5. Create an API key following the below steps:

Go to Settings > Hostaway API
Under the Hostaway Public API, you will find:
- Click on the Create button
- Enter a name
- You will see the API key. We will show it only one time! Make sure to save it

You can find more information about the API key in this article.

6. Copy the ‘Account ID’ .You can find it in Settings:

7. Moving back to your Operto dashboard, paste the copied ID into ‘Account ID’

8. Move back to the Hostaway dashboard and copy the ‘API Key’

9. Paste this into ‘API key’ in Operto dashboard

10. Once both the ‘Account ID’ and ‘API Key’ are copied from the Hostaway dashboard and into the Operto dashboard, click ‘Connect’

11. Hit the refresh button on your web browser and then you will see that the status will change to ‘Connected’

12. Navigate to the ‘Units’ tab on the left-hand sidebar of your Operto dashboard

13. Click on ‘unactivated’, tab. You will see a list of all your imported properties

Customizing guest messages to include access codes:

In order for your guests to automatically receive their access codes, you will need to configure your message settings in your Hostaway dashboard

From your Hostaway account, click on the ‘message’ icon on the left hand side bar
Click on ‘Automations’ on the top right of the navigation pane
In the body of the custom ‘Message’ field, you will need to include both standard fields from the drop-down menu: {{door_code}} and 1{{door_code}}. These are your check-in and check-out codes respectively.
You'll also want to ensure you have two messages scheduled to be sent out to the guest:
- The first one will be 1 hour after the reservation has been made with the 'always trigger' box checked
- The second one will be 3 hours before departure time with the always trigger box checked
- Example:
Introduce {{door_code}} for your check in instructions and 1{{door_code}} for check out.