Learn how Expedia guest payment options work in Hostaway, including virtual credit cards, guest credit cards, Expedia Collect, payment provider forwarding, and manual payment status updates.

Expedia & Credit Cards

When Expedia requires you to handle guest payments, the Hostaway software can forward the credit card details to the connected payment provider.

To receive the card details, ask your Expedia Account manager to activate this forwarding option in the channel management program and ensure it includes both the card number and the CVC code.

You can charge these cards automatically using the Hostaway Guest Payment

Virtual Credit Card

This is the most used option. Expedia charges the Guest's credit card and sends you a Virtual Credit Card that matches the total of the reservation.

Notes

• Virtual Credit Cards can only be charged at the moment of checkout
• Pros: You are sure to have the money
• Cons: If you need to charge a damage deposit, you will need to ask the guest's credit card upon arrival to pre-auth it, or request the credit card via the Guest Portal.

Guest Credit Card

• This is the direct Guest's Credit Card
• Pros: If you want to charge extra services or damage deposits, you can
• Cons: If there is not enough money on the card, you can't charge and need to ask the guest and deal with payments yourself

Expedia Collect

• Expedia collects payment on behalf of the host and requires the host to request payout based on received reservations through the Expedia account portal.
• Pros: Expedia will handle the payment processing directly.
• Cons: We do not receive any payment status from the reservation, so the reservation remains Unpaid unless a manual offline charge is added to the reservation to reflect the Expedia charge.

NOTE: An offline charge can be automated for Expedia when using Expedia Collect; however, the charges still need to be set manually to Paid, since offline charges are created Due by default unless manually updated.