Robert

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Latest activity by Robert
  • Robert created an article,

    Guest Payments: Refunds

    How to Refund a Guest's Payment? Charges made by guests when using Stripe or added by you as off-line payment are showing in the "Paid" status within the reservation-specific detail page and guest ...

  • Robert created an article,

    Guest Payments: Invoicing System

    Charge receipt and invoice templates system The Hostaway Guest invoicing system allows you to set up customized charge and final invoice templates in your account. On your dashboard go to the menu ...

  • Robert created an article,

    Application fee

    What is the Application Fee? The application fee is the fee charged by Hostaway for guest invoicing through Stripe. Per the Hostaway Terms of Service, Hostaway reserves the right to charge a fee fo...

  • Robert created an article,

    Migration - New Guests Payments module

      We are opening up our Migration program for the Hostaway New Guests Payments module. The new module comes with many improvements and new functionalities. Improved payment status and balance rep...

  • Robert created an article,

    Booking.com: Rate Plan & Minimum Stay

    Minimum Stay Setup for Booking.com Rate Plans You can use one or more rate plans (standard, non-refundable, etc.) on Booking.com. By default, the minimum length of stay is taken from your Hostaway ...

  • Robert commented,

    The 'New' Stripe (upgrade) version uses the latest security standards to protect your Stripe account and business against hacking attempts. Besides this, it will be used for our next great improvem...

  • Robert created an article,

    Stripe Upgrade connection with Hostaway

    Important!! The old Stripe connection will be deprecated. Use this guide to reconnect your Stripe account with the new Stripe (Upgrade) connection.   For main Stripe account connection: Use the b...

  • Robert created an article,

    Listings: Price & Fees and Discounts

    Price & Fees From this page, you can create custom fees to add manually or use to upsell in your booking engine. What can you do on this page? Go to your Hostaway Dashboard > Listings Click on Edi...

  • Robert created an article,

    Vrbo: Reservation Cancellation

    When you are connected to Vrbo by API you might occasionally need to cancel a guest reservation. While this is not recommended to be used often in your Hostaway account you find this function under...

  • Robert created an article,

    Zapier filter reservation events

    The Hostaway Zapier trigger for New / Updated reservations provides you with all your reservation events in one trigger setup. This makes it very easy to use with all the great other tools you can ...