Robert
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Activity overview
Latest activity by Robert-
Robert created an article,
How to refund a guest payment?
Charges made by guests when using Stripe or added by you as off-line payment are showing in the "Paid" status within the reservation-specific detail page and guest payments menu overview. When you ...
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Robert created an article,
Guest Payments- charge receipt and invoice templates system
The Hostaway Guest invoicing system allows you to set up customized charge and final invoice templates in your account. On your dashboard go to the menu Guest Payments - Document templates where yo...
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Robert created an article,
Application fee
What is the Application Fee? The application fee is the fee charged by Hostaway for guest invoicing through Stripe. Per the Hostaway Terms of Service, Hostaway reserves the right to charge a fee fo...
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Robert created an article,
Migration - New Guests Payments module
We are opening up our Migration program for the Hostaway New Guests Payments module. The new module comes with many improvements and new functionalities. Improved payment status and balance rep...
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Robert created an article,
Booking.com rate plans minimum stay
When connecting your Booking.com room types to your Hostaway listing you may use on Booking.com one or more individual rate plans for your Room type. By default, the minimum length of stay is tak...
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Robert commented,
The 'New' Stripe (upgrade) version uses the latest security standards to protect your Stripe account and business against hacking attempts. Besides this, it will be used for our next great improvem...
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Robert created an article,
Stripe Upgrade connect with Hostaway
Important!! The old Stripe connection will be depreciated. Use this guide to reconnect your Stripe account with the new Stripe (Upgrade) connection. For main Stripe account connection: Use the ...
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Robert created an article,
Listing Prices and Fees page
Listing prices and fees edit page: When adjustments need to be made to your listings prices, fees and discounts offered, Your Hostaway account offered a dedicated page with an overview per channel....
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Robert created an article,
Cancel VRBO Reservation
When you are connected to VRBO by API you might occasionally need to cancel a guest reservation. While this isn't recommended to be used often In your Hostaway account you find this function under ...
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Robert created an article,
Zapier filter reservation events
The Hostaway Zapier trigger for New / Updated reservations provides you with all your reservation events in one trigger setup. This makes it very easy to use with all the great other tools you can ...