Find answers to common Expedia questions in Hostaway, including listing import, content updates, minimum stay limits, messaging, guest payments, reservation statuses, same-day bookings, and rate or availability sync issues.
Can I export listings to Expedia?
Currently, there is no possibility to export Hostaway listings to Expedia. Listings will have to be created and updated in Expedia.
How can I update content-related listing information?
All content-related updates, such as photos, descriptions, maximum numbers of guests, and contact information, should be updated directly on the channel side, in Expedia Partner Central.
How can I manage my Length of Stay?
The Hostaway software allows you to update the Minimum Stay from the Dashboard on most channels. Expedia can receive minimum stay updates based on the limitations set within your Expedia account. Please note that Expedia only accepts LOS Minimum Stay up to 27 days! When you set a minimum stay, for example, of 100 days, the software will sync to Expedia for 27 days.
Can I message Expedia guests from the dashboard?
Yes, we now integrate with Expedia's messaging API, which allows you to seamlessly message the guest as you would through the Expedia guest inbox.
If my guest changes their reservation room type, does that get reflected on the Hostaway Dashboard?
For some Expedia accounts, it is allowed for guests to change the listing they booked after the reservation.
Currently, these room changes are not supported in the Channel Manager API. We recommend you make sure the guest cancels the reservation first and creates a completely new reservation for the correct room.
Does the Hostaway Dashboard import my latest listings from Expedia?
In the Hostaway Dashboard, you will be able to import your Expedia listings by following the next steps:
- Go to your Hostaway Dashboard > Channel Manager > Channels
- Select Expedia > Configure
- On the top right corner > Click on "+ Connect new Expedia property"
- Agree to Hostaway Terms & Conditions > Next
- Add your Expedia Property ID (Hotel ID) > Connect
- Hostaway will download all the room categories
- Map its rooms to your Hostaway listings
- Make sure you assign all room categories!
- Done!
Can I handle guests' payments?
All guests' payments will be handled by you. You will receive the credit card details from Expedia, and then we will send the details to Stripe. Please ensure that you have a Stripe account set up for your business. To learn more, please read this article.
What do the different reservation statuses mean?
Hostaway's message system features many different reservation statuses. Read more about what each one means: Reservations General Overview
How long does it take to sync with Expedia?
Hostaway has a fantastic connection with Expedia, and as a result, we sync with them often.
Currently, the main limitation is with same-day bookings. Due to the short retrieval window for these reservation types, it's not possible to retrieve the reservation from Hostaway. In these cases, it's recommended to create a direct reservation in the calendar or remove the same-day booking setting from the property so we can import all intended reservations.
Why are Hostaway's calendar prices and/or availability not synchronized with Expedia?
If rate plans are changed on the Expedia side, you should re-sync the rates on the Hostaway Dashboard by following the next steps:
- Go to your Hostaway Dashboard > Channel Manager > Listings Mapping tab
- Select the Listing > Click on Settings
- Near the Expedia logo, click on Re-sync
- Refresh your browser to see new plans
After that, check that both Hostaway and Expedia calendars' availability and prices are correct.
NOTE: Make sure you are only connecting Standalone rate plans, using Package rates (or "child rates"), which are based on another parent rate, cannot be synced by Hostaway, and can prevent reservation retrieval.