Expedia Guest Credit Card Payment Follow
Expedia and Credit Cards
When Expedia requires you to handle the guest payments as Host, the Hostaway software can forward the credit card details to the payment provider Stripe.
In order to receive the card details, you need to ask your Expedia Account manager to activate this forwarding option in the channel management program and make sure it includes both the card number as the CVC code.
Virtual Credit Card
This is the most used option. Expedia charges the Guest credit card and sends you a Virtual Credit Card that matches the total of the reservation.
Note that Virtual Credit Card can only be charged at the moment of check-out.
Pros: You are sure to have the money
Cons: If you need to charge a damage deposit, you will need to ask the guest's credit card at arrival to pre-auth it, or request the credit card via the Guest Portal.
Guest Credit Card
This is the Guest Credit Card
Pros: If you want to charge extra services or damage deposits, you can.
Cons: If there is not enough money on the card, you can't charge and need to ask the guest and deal with payments yourself.
Connect to Stripe
For the forwarding option, you would need to have a Stripe account registered and connected to your Hostaway account.
Comments
1 comment
Is there a specific email address from Hostaway that can be filtered for declined payments?
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