GuestFlow
Guestflow is a platform to help short-term rental property managers and their teams deliver a world-class experience for guests. Built by experienced property managers to help both hosts and agents to streamline their businesses.
Guestflow is a Guest Experience Management platform designed to be used by property managers and their teams. Guestflow allows everyone in your business to collaborate effectively in order to deliver a world-class guest experience.
Designed to work alongside your Property Management System, Guestflow reduces the number of applications required and effectively streamlines business processes and workflows. Guestflow can be fully customized to match the way you do business with your guests, and the use of standardized workflows, allows you to ensure that every guest gets the best possible experience each and every time.
No more missed messages or incomplete tasks because the Guestflow dashboard draws everyone's attention toward the most important and urgent tasks. With a complete audit of every action taken by you and your team to ensure that everything is done to the highest standard. Your business will run more efficiently, allowing you to focus on growing!
How to connect with GuestFlow
Steps on Hostaway
- Go to Hostaway Dashboard
- Click on Marketplace within the dashboard
- Search for Guestflow and click on the "Connect" button
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A small box will appear > Click on "Create"
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The Account ID and the API Key will be presented on a new window
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Copy your Account ID and API Key and keep it somewhere safe for later
Steps on GuestFlow
- Go to https://guestflow.app to start setting up
- Enter an email address to use for logging into Guestflow. Guestflow will send you an email with your login link in it. So please do not use a shared email account
- Check your email account for an email with the subject "Login to Guestflow", open this email and click on the "Sign in" button. You will be directed to a page to set up your Guestflow Organisation
- Select "Create a new Organisation"
- Enter your name
- Enter the name of your Organisation - for example, "Miami Vacation Rentals", this is the name of your business
- Enter your timezone
- Enter your default check-in / check-out times. Don't worry, this is just a fallback in case we receive a booking that doesn't have them set
- Click 'Continue' and you will be taken to the 'Link PMS' page
- Click on 'Link a PMS' and select 'Hostaway' from the menu
- Enter your Hostaway 'Account ID'
- Enter the API Key you generated for Guestflow
- Click Connect, you will be taken to the subscription page
- Your connection is now set up and once you have selected a subscription below you will be able to see your rentals and reservations in Guestflow.