Dharma
Make your guests happier with Dharma: The ultimate hub for streamlined Hospitality Operations. Dharma helps you easily manage, maintain, and resolve guest requests and unit maintenance issues, while also helping you easily communicate with your guests throughout their stay.
Make your guests happier with Dharma: The ultimate hub for streamlined Hospitality Operations. Dharma is an all-in-one operations platform that helps you maintain your units and your guest relationships.
The Business Data Knowledge Base (BDKB) and unified messaging system is your ticket to maintaining your guest relationship. With the BDKB empower your team members with the most current information they need to assist with any guest inquiries. The BDKB also doubles as the central brain for the AI assistant, which can help solve level 1 inquiries from guests, enabling your customer service team to focus on other tasks to improve the guest journey.
The Ticketing System, split into two components: issues and work orders, helps you keep track of all guest requests and unit maintenance issues. Help your customer service department and the property management department easily communicate to ensure your guests get the fast and transparent service they deserve.
How to connect with Dharma
Steps on Hostaway
- Go to Hostaway Dashboard
- Click on Marketplace within the dashboard
- Search for Dharma and click on the "Connect" button
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A small box will appear > Click on "Create"
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The Account ID and the API Key will be presented on a new window
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Copy your Account ID and API Key and keep it somewhere safe for later
Steps on Dharma - Losjitech
- Go to the PMS configuration page on Losjitech
- You can get there by pressing the user icon on the top right and clicking preferences
- PMS configuration should be the third item in the preferences menu
- In the PMS configuration page, select Hostaway from the dropdown. Then, proceed to open Hostaway in another tab to get the required Account ID and Account API key from Hostaway’s integration page. This step was described above
- In Hostaway, go to the marketplace search for Dharma, and click on the connect button. Follow the wizard until the Account ID and API key are presented in a pop-up window. This is described above
- Copy the Account ID and paste it into the client ID field in Losjitech
- Copy the API key and paste it into the Client secret field in Losjitech
- Toggle on the webhooks and service and press save to activate the integration