Folio
Connecting your Hostaway account to Folio allows you to import basic listing information from Hostaway to set up your Folio guides. The connection also sends each Folio guide link back to Hostaway so you can use it in automated messages to guests.
For existing Folio customers who use Hostaway
- Login to your Folio account
- Click your name in the bottom left corner of the dashboard (on desktop) or the upper right-hand corner (on mobile)
- Go to Integrations → Manage, find the Hostaway tile, and click the Connect button
- On the next screen, you’ll be asked for an Account ID and API key from your Hostaway account (see below for where to get the information from your Hostaway account)
- Log into Hostaway and click on the Marketplace option on the left sidebar of your dashboard
- Search for Folio and click on the "Connect" button
- A small box will appear > Click on "Create"
- The Account ID and the API Key will be presented on a new window
Import Listing Information to Create Folio Guide
You can import basic information from your listings in Hostaway to set up a Folio guide. The information imported for each listing is the property name, address, and primary photo.
To get started:
- Connect to Hostaway (see above for detailed instructions)
- On the Guide Dashboard page, click the Add a Guide button, then select the Import from PMS option
- In the popup, you’ll see a list of the properties listed in your Hostaway account that are available for import. Select the properties for which you wish to create a guide, then click Import Selected
- A Draft guide will be created for each property that was selected with the property nickname, address, and photo
- Click on a guide tile to add additional information for that guide. Then publish and share your guide with guests
Link a Property to an Existing Guide
If you created Folio guides before connecting to Hostaway, you can link an existing Folio guide to a Hostaway listing. This will enable future syncing of information between your Hostaway listing and Folio guide.
- Connect to Hostaway (see above for detailed instructions)
- On the Guide Dashboard page, click the Add a Guide button, then select the Import from PMS option
- In the popup, you’ll see a list of the properties in your PMS provider, and a column titled Assign to Guide. Select the corresponding Folio guidebook for each property you wish to link in that column. When you are done, click Import Selected
- Note that this only creates a link between a Folio guidebook and a Hostaway property. If there are data differences between the guidebook and the information in Hostaway, nothing will be overridden unless you request a sync (see below for details).
Sync Information from Hostaway to Folio
If you update your listing nickname, address, or primary photo in Hostaway, you can request a sync to update the information in the linked guidebook.
Syncing will replace existing information in your guidebook with the current information from your Hostaway listing. Here is how information is mapped between Hostaway and Folio:
Hostaway Listing | Folio Guide |
Listing Name | Guide name |
Address | Address |
Picture (first shown) | Property photo |
To sync information:
- In your Folio dashboard, click on the guide for which you want to sync information
- On the Guide Details Page, click Sync in the row that says Sync Property Info to Guide
- You will see a popup asking you to confirm that listing information from your Hostaway listing will be used to update the information in your Folio guidebook
- Click Sync to confirm.
If you have any questions or run into issues with your Folio-Hostaway integration, please email help@foliotravel.com or contact your Hostaway rep.